Operations Assistant

Saltroad.com - Speech & Language Therapy; United Kingdom; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading marketplace for Speech & Language Therapy seeks a proactive Operations Assistant. This part-time, remote role involves coordinating therapy sessions, managing administrative tasks, and supporting both families and therapists. Join a flexible, mission-driven team dedicated to improving access to therapy across the UK.

Benefits

Flexible working hours

Remote work

Supportive team environment

Qualifications

• Experience in admin, operations, or support roles preferred.
• Comfortable managing tasks independently.
• Proficient with new software tools.

Responsibilities

• Check bookings and follow up if needed.
• Update Trello and Airtable regularly.
• Assist families and therapists via email or Slack.

Skills

Organization

Communication

Independence

Tools

Trello

Airtable

Slack

Calendly

Job description

Saltroad.comis a fast-growing marketplace connecting families with qualified, independent speech and language therapists across the UK.

We’re building a better way for families to get the help they need, and a better way for therapists to run their private practice. Behind every successful therapy match is a lot of thoughtful coordination, and that’s where you come in.

The Role

We’re looking for an organised, proactive and people-friendlyOperations Assistantto join our small but mighty team.

You’ll help keep things running smoothly behind the scenes - supporting both the families who come to us for help and the brilliant speech therapists delivering care on our platform.

A typical day might include:

• Checking if a parent has booked their Intro Call and giving them a gentle nudge if not.
• Updating Trello cards and Airtable fields to reflect the latest progress with a family or therapist.
• Following up with a therapist who’s offered to take on a case but hasn’t confirmed availability yet.
• Sending a friendly email or WhatsApp to a parent who missed their consultation call.
• Noticing that a therapist’s profile is incomplete - and chasing up the missing bits.
• Letting a therapist know their payment has come through (and flagging if it hasn’t).
• Coordinating reschedules when calls don’t go ahead as planned.
• Jumping in to help families or therapists over email or Slack when something unexpected crops up.

You’ll be working closely with the founding team to pick up and manage the day-to-day tasks that keep Saltroad moving.

You’ll need to get up to speed on our processes and tools (Trello, Slack, Airtable, Mixmax, Calendly, and more), but don’t worry - we’ll show you the ropes.

You’ll thrive in this role if:

• You’re naturally organised and like getting thingsdone. Checklists and due dates are your love language.
• You’ve worked in admin, operations, secretarial or support roles before - and you’re comfortable managing tasks independently.
• You’re a confident communicator and can strike the right tone whether you’re talking to a therapist, a parent or someone on our team.
• You don’t mind doing some repetitive tasks, as long as they’re important and well organised.
• You’re happy to work evenings and/or weekends (we’re flexible about how this is structured).
• You’re comfortable using new software tools and learning systems quickly.

Working hours

This is a part-time, flexible,remoterole. We’re primarily looking for someone to coverweekday evenings (roughly between 5pm–9pm)and potentiallyweekends, though we’re open to different setups (e.g. a mix of some weekday hours, a dedicated person just for evenings or just for weekends, etc.).

Let us know your availability when you apply.

• You’ll be part of a mission-led team making a real difference to families across the UK.
• You’ll have autonomy and input into how things are done - we’re always improving.
• We’re a supportive, no-drama bunch who care deeply about the quality of our work.
• You’ll get to work remotely, with a team that trusts you.

How to apply

Sound like a good fit? Submit your LinkedIn application and email us [e-mail] a short cover letter about why you’re interested, and a few lines about your availability.

We look forward to hearing from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Physical, Occupational and Speech Therapists

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