Operations Assistant

Atrium; Slough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working arrangements

Diversity & inclusion commitment

Job summary

Atrium, a Lloyd’s insurer in the UK, is seeking an experienced Operations Assistant to provide administrative support to our Underwriting teams. You will perform risk and aggregate data entry into Atrium’s core systems, conduct quality checks, process USM/SCM messages, and help maintain SLAs while building strong stakeholder relationships.

The role requires at least two years in a similar role, knowledge of London Market Systems, and strong IT skills.

Qualifications

• Minimum of 2 years experience in a similar role.
• Strong knowledge of the Lloyd’s market processes and Syndicate Operations.
• Familiarity with London Market Systems (e.g. PPL, Whitespace).
• Ability to manage own time well and work to meet numerous deadlines, both individually and alongside others.
• Excellent written and verbal communication skills.
• Experienced IT skills, including Microsoft Excel, Word and Outlook.
• Achievement of, or active progress towards, the CertCII qualification is desirable.

Responsibilities

• Perform accurate risk and aggregate data entry into Atrium’s key systems.
• Conduct quality control checks on risk and aggregate data to ensure completeness, accuracy and compliance with internal standards. Identify and resolve discrepancies and queries, escalating where appropriate.
• Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs (Service Level Agreements), investigate and resolve message failures, exceptions and queries.
• Provide Operational support to Underwriting teams, ensuring efficient processing of transactions.
• Assist the Operations Assistant Team Leaders to deliver good results by maintaining agreed SLAs and meeting team KPIs.
• Actively contribute to a continuous improvement culture and identifying opportunities to improve process efficiencies, accuracy and control.
• Work confidently alongside Underwriting teams and building stakeholder relationships. Strengthen knowledge across multiple classes of business underwritten by Atrium.
• Assist with ad hoc operational tasks.

Skills

Time management

Attention to detail

Communication

Stakeholder management

Team collaboration

Microsoft Excel

Education

CertCII (desirable)

Tools

Whitespace

PPL

Microsoft Word

Microsoft Outlook

Job description

About Atrium

In a world of constant change, you need an insurer who has stood the test of time. Our reputation is built on consistency, expertise, and a client-first approach.

We manage Syndicate 609, one of the oldest syndicates at Lloyd’s, with a history going back to the 1930s. Our longevity reflects the strength of our underwriting discipline, the depth of our relationships, and our ability to adapt to the evolving needs of our clients and the wider insurance marketplace.

We’re all in it together at Atrium

We are committed to creating an environment where people learn, grow, and follow what they’re passionate about. Our culture encourages staff to feel confident in making decisions at any stage of their career and do work that makes them proud, knowing they’re playing a valuable role in shaping the success of the business.

Role

This is a great opportunity for an experienced Operations Assistant to join Atrium to provide administrative support to several of our Underwriting teams.

Experience within the Insurance/ Lloyd's market is essential.

Experience using Whitespace or Subscribe systems/ similar premium messaging platforms is desirable.

Description

Task Management

• Perform accurate and timely risk and aggregate data entry into Atrium’s key systems.
• Conduct quality control checks on risk and aggregate data to ensure completeness, accuracy and compliance with internal standards. Identify and resolve discrepancies and queries, escalating where appropriate.
• Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs (Service Level Agreements), investigate and resolve message failures, exceptions and queries.
• Provide Operational support to Underwriting teams, ensuring efficient processing of transactions.
• Assist the Operations Assistant Team Leaders to deliver good results by maintaining agreed SLAs and meeting team KPIs.
• Actively contribute to a continuous improvement culture and identifying opportunities to improve process efficiencies, accuracy and control.
• Work confidently alongside Underwriting teams and building stakeholder relationships. Strengthen knowledge across multiple classes of business underwritten by Atrium.
• Assist with ad hoc operational tasks.

Stakeholder Management

• Be a key contact for Underwriters and other internal stakeholders to ensure timely and accurate processing of risks and resolution of queries.
• Develop and maintain strong stakeholder management skills, communicate clearly, manage queries efficiently and build effective working relationships across teams.
• Escalates issues to Operations Assistant team leaders, where appropriate.

Required Competencies

Time Management and Task Prioritisation: Good organisational skills, identifies key priorities within own workload and meets key reporting deadlines

Personal and Operational Development: Will complete all required training to develop a deep understanding of the underwriting process and supporting functions, proactively seeks further learning opportunities in these areas to understand the operation of other departments at Atrium and the wider London insurance market

Analytical: Has a high degree of accuracy and attention to detail, with the ability to identify trends or inefficiencies to improve processes

Relationship Management: Demonstrates the ability to develop and maintain relationships with a variety of stakeholders across different departments at Atrium and third-party providers.

Approachable and an effective communicator both written and verbally

Administration and Compliance: Able to operate at all times to the standards and rules of the regulatory bodies and those set out in the firm’s standards documents.

Required Knowledge and Skills

• Minimum of 2 years experience in a similar role
• Strong knowledge of the Lloyd’s market processes and Syndicate Operations.
• Demonstrates practical knowledge of delegated authority and open market business and understands the operational and contractual differences.
• Familiarity with London Market Systems (e.g. PPL, Whitespace).
• Ability to manage own time well and work to meet numerous deadlines, both individually and alongside others.
• Ability to support teams/ departments at Atrium, working in a collaborative and innovative manner with all stakeholders, including third parties.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Experienced IT skills, including Microsoft Excel, Word and Outlook.
• Achievement of, or active progress towards, the CertCII qualification is desirable.

Atrium offers all permanent employees the chance to work flexibly through our charter for flexible working - we actively invite applications from candidates requiring any form of flexible working arrangements.

Atrium is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. Atrium actively invites applications from candidates requiring any form of flexible working arrangements.

We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please get in touch.