Operations Assistant

G MASS Consulting; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

G MASS Consulting are seeking an Operations Assistant to join the Syndicate Operations team in London. You will support Underwriters with risk entry, data quality and signing/claims messages, gaining broad exposure across risk processing and the wider London Market.

This role offers a path toward a recognised industry qualification and is based in London, UK, with a permanent contract and opportunities to work closely with Team Leaders and senior colleagues.

Qualifications

• Solid understanding of how Lloyd's syndicates operate.
• Awareness of delegated authority vs open market operations.
• Exposure to London Market platforms such as PPL or Whitespace.
• High accuracy standards and attention to detail.
• Well organised with ability to juggle deadlines.

Responsibilities

• Enter risk and aggregate data into underwriting systems accurately and on time.
• Perform quality checks on risk data and flag discrepancies.
• Handle USM and SCM message processing and chase failures to meet SLA.
• Serve as a point of contact for Underwriters to smooth transactions.
• Collaborate with Team Leaders to manage SLAs and targets.
• Suggest improvements to processes for accuracy and efficiency.
• Build relationships across Underwriting and Operations for day-to-day queries.

Skills

Attention to detail

Communication

Organisational skills

Team player

Proactive mindset

Tools

Excel

Word

Outlook

Job description

G MASS are working with a leading Lloyd's Managing Agency to appoint an Operations Assistant into their Syndicate Operations team. The role sits within a busy operational function supporting Underwriters day to day, covering risk entry, data quality checks, and the handling of signing and claims messages.

This is a good opportunity for someone early in their Lloyd's market career to build broad exposure across risk processing, underwriting support, and the wider London Market, while working towards a recognised industry qualification.

Please note this role is based in London.

Responsibilities

• Enter risk and aggregate data into underwriting systems accurately and within agreed timeframes
• Carry out quality checks on risk data, flagging and resolving any discrepancies and escalating where needed
• Handle USM and SCM message processing, chasing down failures or exceptions to keep everything moving within SLA
• Act as a point of contact for Underwriters, helping transactions run smoothly and queries get resolved quickly
• Work with Team Leaders to stay on top of SLAs and team targets
• Flag ideas for improving accuracy and efficiency within existing processes
• Build relationships across Underwriting and wider Operations, becoming a trusted go-to for day-to-day queries

Requirements

• Solid understanding of how Lloyd's syndicates operate and the processes involved
• Awareness of delegated authority versus open market business, and how they differ operationally and contractually
• Some exposure to London Market platforms such as PPL or Whitespace
• A sharp eye for detail and a genuinely high standard of accuracy
• Well organised, with a track record of juggling deadlines both solo and as part of a team
• Confident communicator, comfortable liaising with colleagues and external contacts alike
• Competent across Excel, Word and Outlook

Benefits

Salary: up to £42k

Permanent Contract