Insurance Operations Associate – Flexible Working

Atrium; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Equal opportunities employer

Job summary

Atrium is seeking an experienced Operations Assistant to support Underwriting teams within our Lloyd's market operations in London. You will manage data entry, error-checking, and processing of USM/SCM messages, ensuring timely completion and compliance with SLAs while building strong stakeholder relationships.

The role requires at least 2 years in a similar insurance operations position, familiarity with London Market Systems, and solid IT skills (Excel/Word/Outlook).

Qualifications

• Minimum of 2 years experience in a similar role.

Responsibilities

• Perform accurate and timely risk and aggregate data entry into Atrium’s key systems.
• Conduct quality control checks on risk and aggregate data to ensure completeness, accuracy and compliance with internal standards.
• Process and validate USM (Underwriting Signing Messages) and SCM (Signing & Claims Messages) in line with SLAs, investigate and resolve message failures, exceptions and queries.
• Provide Operational support to Underwriting teams, ensuring efficient processing of transactions.
• Assist the Operations Assistant Team Leaders to deliver good results by maintaining agreed SLAs and meeting team KPIs.
• Actively contribute to a continuous improvement culture and identifying opportunities to improve process efficiencies, accuracy and control.

Skills

Time management & prioritisation

Personal & operational development

Analytical

Relationship management

Administration & compliance

Communication skills

Education

CertCII (desirable)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Atrium is seeking an experienced Operations Assistant to support Underwriting teams within our Lloyd's market operations in London. You will manage data entry, error-checking, and processing of USM/SCM messages, ensuring timely completion and compliance with SLAs while building strong stakeholder relationships.

The role requires at least 2 years in a similar insurance operations position, familiarity with London Market Systems, and solid IT skills (Excel/Word/Outlook).