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Operations Assistant

Newcastle University

Newcastle upon Tyne

On-site

GBP 24,000 - 27,000

Part time

2 days ago

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Job summary

Newcastle University is seeking an Operations Assistant to join their Professional Services Team, supporting an excellent student and colleague experience. This part-time role, fixed for 12 months, requires strong administrative skills, effective communication, and a proactive customer service attitude.

Benefits

Generous holiday package

Excellent pension schemes

Health and wellbeing initiatives

Qualifications

Ability to manage time effectively.
Excellent verbal and written communication skills.
Good IT skills with experience in Microsoft applications.

Responsibilities

Provide administrative support and a high level of customer service.
Manage diary and scheduling logistics, including meeting arrangements.
Maintain effective communication within the team and with visitors.

Skills

Customer service

Problem-solving

Time management

Organizational skills

Communication

Education

GCSE in Maths and English (Level 4 or equivalent)

Relevant work experience in an administrative or customer service setting

Tools

Microsoft Office Suite

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Salary: £24,900 with progression to £26,338 per annum per annum (pro rata)

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 13 June 2025

The Role

Working as part of the Professional Services Team, you will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the Unit’s activities.

The role is fixed term for 12 months, 15 hours per week.

Please contact lisa.storer@newcstle.ac.uk with any queries.

Key Accountabilities

To provide a professional and proactive service to colleague, students and visitors with a clear focus on customer service
To provide general administrative support as required, including (but not exclusively) booking travel, purchasing, deliveries, assisting with the running of events, administering mail and stocks of consumables, day to day correspondence, reception services and diary management
To clearly communicate and disseminate information as requested and to maintain up to date unit records
To act as secretary to meetings including logistical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions
To undertake an active role in the health and safety management of a designated office, contributing to the maintenance of a safe working environment for colleagues and visitors
To contribute to the effective and efficient running of School offices through a team approach, providing assistance to colleagues as appropriate
To work as part of a wider education team and to undertake other duties within the scope and general nature of the grade which may be required

The Person

Knowledge, Skills And Experience

Ability to manage time effectively
Effective planning and organisational skills with ability to solve problems
Good IT skills with experience of Microsoft suite of programmes
Flexible attitude to work demands and customers with a commitment to excellent customer service
Ability to work under own initiative and as part of a team
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Takes responsibility for meeting own targets

Attributes and Behaviour

A positive, proactive and professional customer foc ussed attitude
Good communication skills
Works in a planned and structured way
Uses own and others time effectively
Ensures that all activities are completed on time
Keeps fellow team members up to date with progress
Willing to help others and share workloads
Maintains flexibility in work plans to allow for changing circumstances
An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

Maths and English at GCSE Level 4 or equivalent
OR relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 28225

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Management and Manufacturing
Industries
Higher Education

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