Operations Assistant

The Cumberland Group.; Carlisle; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic team in a permanent, full-time role. This position offers a fantastic opportunity to enhance your skills while supporting operations in delivering exceptional customer service. You will collaborate with various departments to ensure customer satisfaction and contribute to business growth. With a strong focus on personal and professional development, this role provides a supportive environment where you can thrive. If you're passionate about making a positive impact and eager to learn, this is the perfect opportunity for you.

Benefits

25 days holidays plus public holidays

Learning and Development opportunities

Health and Wellbeing initiatives

Community Day for local charity support

Qualifications

• Ability to communicate effectively with stakeholders at all levels.
• Comfortable working towards deadlines and managing tasks independently.

Responsibilities

• Support the Operations function in delivering Kinder Banking.
• Ensure exceptional customer service and meet SLA expectations.
• Develop and implement new ways of working for efficiency.

Skills

Effective Communication

Customer Service

Team Collaboration

Time Management

Job description

This is a Permanent, Full Time vacancy that will close in 13 days at 23:59 BST.

The Vacancy

This is a fantastic opportunity to join one of the largest and fastest-moving departments at The Cumberland Building Society. Working within diverse teams including Redemptions and Deeds, Mortgage Services, Payments, and Investments Services, this role offers an environment to build and grow your skill set.

The Role

• Support the Operations function in delivering Kinder Banking and ensuring our customers receive exceptional service.
• Work closely with all departments.
• Support the customer experience by delivering exceptional customer service.
• Meet both internal and external customer expectations by working together to achieve our required SLA’s.
• Ensure that we service our existing customers correctly and promptly to support business growth.
• Support the transformation programme as required.
• Become multi-skilled and agile.
• Develop and implement new ways of working to simplify, streamline, and make processes cost-effective.

About you

You will have the ability to communicate effectively with people at all levels—building and maintaining relationships with the business and stakeholders, as well as working directly with teams across all areas.

You will be comfortable working towards deadlines and adept at managing tasks both independently and as part of a team.

You will also have a passion and drive to learn new systems and processes.

The Benefits

• Salary: £25,017 p.a.
• Holidays: 25 days plus public holidays, with the option to buy and sell up to 3 days.
• Learning and Development: Opportunities for personal and professional growth, with support for your development.
• Health and Wellbeing: Calendar of events, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day: An extra paid day off annually to support local charities and community organizations.

The Company

We aim to create a banking experience that’s kinder to people and the planet.

As we don’t have public or private shareholders, we reinvest 100% of our profits into our business. This makes us purpose-led, financially strong, socially responsible, and focused on our people, planet, and communities.