Operations Assistant

NORTH YORKSHIRE COUNCIL; Harrogate; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday (pro-rata)

Local government pension scheme

Salary sacrifice

Employee cash back and discounts

Learning, development and career Adv.

Health Assured – wellbeing support

Job summary

Northyorks in Harrogate is seeking an Operations Assistant to support the Operations Officer in delivering high-quality passenger transport across Harrogate. You will assist with transport requests, supervise drivers and passenger assistants, and help maintain schedules and service standards.

The role involves monitoring rotas, vehicle safety, and incident responses, with working hours starting around 7:00am or 8:30am.

Responsibilities

• Assisting the Operations Officer in responding to transport requests from colleagues in Integrated Passenger Transport and customers requesting trips
• Deputise for the Operations Officer when required to ensure general supervision of drivers and passenger assistants
• Provide daily operational advice to drivers and passenger assistants on rotas, scheduling/incidents, vehicle safety, health and safety and service standards
• Maintain accurate up-to-date schedules for the vehicles and monitor those schedules for cost-effective and reliable operation of the fleet
• Monitor distribution of passenger information and care plans to ensure crews have accurate information
• Ensure vehicles have adequate stocks of sundries and equipment
• Respond to unforeseen events with solutions to ensure service delivery (absences, vehicle breakdowns, traffic delays)

Job description

Ready to keep our community moving? Are you the kind of person who naturally looks out for others and loves working as part of a close-knit team? Join our Harrogate based hub as our Operations Assistant and help orchestrate vital journeys every single day.

Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it’s needed most. From providing essential school and social care transport services to providing local bus connections, we help people access learning, employment, and social centres. We ensure nobody gets left behind.

We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 800,000 passenger journeys per year, including 20,000 wheelchair user journeys.

The role

In this role, you will support the Operations Officer to deliver high-quality, dependable passenger transport across Harrogate. Your core duties will be:

• Assisting the Operations Officer in responding to transport requests from colleagues in Integrated Passenger Transport and customers requesting trips
• Deputise for the Operations Officer when required to ensure general supervision of drivers and passenger assistants
• Provide daily operational advice to drivers and passenger assistants on matters including rotas, changes to scheduling/incidents, vehicle safety, general health and safety and operational service standards
• T o maintain accurate up to date schedules for the vehicles and monitor those schedules to ensure the cost effective and reliable operation of the fleet
• Monitor the distribution of passenger information and care plans to ensure bus crews have accurate information
• Ensure that vehicles have adequate stocks of sundries and equipment
• Respond to unforeseen events by providing solutions to ensure service delivery, for example, respond to absences, vehicle breakdowns or traffic delays

Working hours

Start times are either 7:00am or 8:30am, with lunch breaks of 30 minutes or 1 hour

A full UK Driving Licence is desirable but not essential for this position

What can we offer you?

• In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:
• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Pension: save for your retirement with our generous local government pension scheme
• salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

This post involves access to vulnerable service users and if you were offered the position, you would be required to undergo an Enhanced DBS (Disclosure and Barring Service) background check.

Venue for interview: Harrogate Civic Centre

Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds