Transport Operations Assistant – Community Services

Northyorks; Harrogate; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday (pro-rata)

Local government pension scheme

Salary sacrifice

Employee cash back and discounts

Learning, development and career Adv.

Health Assured – wellbeing support

Job summary

Northyorks in Harrogate is seeking an Operations Assistant to support the Operations Officer in delivering high-quality passenger transport across Harrogate. You will assist with transport requests, supervise drivers and passenger assistants, and help maintain schedules and service standards.

The role involves monitoring rotas, vehicle safety, and incident responses, with working hours starting around 7:00am or 8:30am.

Responsibilities

• Assisting the Operations Officer in responding to transport requests from colleagues in Integrated Passenger Transport and customers requesting trips
• Deputise for the Operations Officer when required to ensure general supervision of drivers and passenger assistants
• Provide daily operational advice to drivers and passenger assistants on rotas, scheduling/incidents, vehicle safety, health and safety and service standards
• Maintain accurate up-to-date schedules for the vehicles and monitor those schedules for cost-effective and reliable operation of the fleet
• Monitor distribution of passenger information and care plans to ensure crews have accurate information
• Ensure vehicles have adequate stocks of sundries and equipment
• Respond to unforeseen events with solutions to ensure service delivery (absences, vehicle breakdowns, traffic delays)

Job description

Northyorks in Harrogate is seeking an Operations Assistant to support the Operations Officer in delivering high-quality passenger transport across Harrogate. You will assist with transport requests, supervise drivers and passenger assistants, and help maintain schedules and service standards.

The role involves monitoring rotas, vehicle safety, and incident responses, with working hours starting around 7:00am or 8:30am.