Operations Assistant

Huntress; Greater London; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Huntress is seeking an Operations Assistant in the City of London. The role involves handling customer enquiries by phone and email, explaining fees and payment terms, and chasing invoices while keeping customer data accurate. You will work four days in the office and one day from home.

This temporary position requires a proactive communicator, comfortable with data tasks and billing queries, with immediate start availability for a 4-6 week assignment.

Qualifications

• Experience in administration or customer service is useful.
• Comfortable handling data and acronyms related to billing.

Responsibilities

• Responding to customer enquiries by phone and email.
• Explaining subscription fees and payment arrangements.
• Chasing outstanding invoices and resolving billing queries.
• Updating, cleansing and maintaining accurate customer data.
• Handling questions and objections professionally.

Skills

Customer service

Phone communication

Data handling

Attention to detail

Job description

Operations Assistant

£14 per hour | City of London | 4-6 weeks, with potential to extend

Are you bright, articulate and ready to get stuck in? We're looking for a proactive Operations Assistant to join a busy team in the City of London.

This is a varied role combining customer communication, billing queries, data management and administration. You'll need to be confident on the phone, quick to learn and happy to take ownership of tasks.

The role

• Responding to customer enquiries by phone and email.


• Explaining subscription fees and payment arrangements.


• Chasing outstanding invoices and resolving billing queries.


• Updating, cleansing and maintaining accurate customer data.


• Handling questions and objections professionally.

About you

• Confident, articulate and professional communicator.


• Organised, proactive and comfortable picking up the phone.


• Good attention to detail and confident working with data.


• Positive, reliable and able to hit the ground running.


• Previous administration or customer service experience is useful, but attitude and communication skills are key. Graduates and candidates looking to build their experience are welcome.

The details

• Pay: £14 per hour


• Hours: Monday to Friday, 9am-5pm, with one-hour unpaid lunch


• Location: City of London, near Moorgate, Old Street and Liverpool Street stations


• Working pattern: Four days in the office, one day from home


• Duration: 4-6 weeks, potentially longer


• Start: Immediately, ideally Tuesday 27th or Wednesday 28th October


• Important: You must be available to start at short notice and commit to the full assignment.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK