Operations Assistant

TIP Trailer Services Netherlands; Gateshead; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in transportation and logistics solutions is seeking an Operations Assistant in Gateshead. The role involves organising customer sourcing requirements, managing the servicing of trailers, and ensuring top-tier customer service. With a competitive salary of £29,764 plus benefits, including an unbeatable holiday package, this position offers an excellent opportunity to grow within a Great Place to Work Certified company.

Benefits

25 days of annual leave plus 8 bank holidays

Private Healthcare for You & Your Loved Ones

Pension & Financial Security

£1,000 Referral Scheme

Seasonal Rewards & Recognition

Qualifications

• Passionate and skilled candidates who thrive in a fast-paced environment.
• Good customer care and communication skills.
• Computer literate with sound administrative skills.

Responsibilities

• Organise customer’s sourcing requirements from request through to on hire and off hire.
• Liaise with vendors and TIP branches to organise servicing of trailer fleet.
• Provide world-class customer service in line with TIP company values.

Skills

Customer Care

Communication Skills

Administrative Skills

Teamwork

Job description

Operations Assistant
Location: Gateshead
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday
Salary: 29,764 per annum plus bonus

Why Join Us?

At TIP, we’re proud to be a Great Place to Work Certified company and a true market leader in providing transportation and logistics solutions across Europe.

We offer one of the most attractive benefits packages in the industry, and here’s what sets us apart:

• Unbeatable Holiday Package: Enjoy 25 days of annual leave plus 8 bank holidays, giving you 33 days off. Want even more time to relax or plan adventures? You can buy up to 4 additional days, totalling an incredible 37 days of holiday per year!
• £1,000 Referral Scheme: Know a top-notch technician who’d thrive here? Refer them and earn £1,000!
• Private Healthcare for You & Your Loved Ones: We invest in your health and well-being. Our private healthcare plan, a rare benefit in the industry, can be extended to cover your immediate family. We look after you and the ones you care about most.
• Pension & Financial Security: We provide a solid company pension, life assurance at 3x your salary, and Group Income Protection (GIP) for long-term peace of mind.
• Seasonal Rewards & Recognition: Celebrate the festive season with high stt Christmas vouchers because we appreciate all you do.

What You'll Be Doing:

• Organise customer’s sourcing requirements from request through to on hire and off hire
• Adhere to company policy and procedures relating to the rental of trailers
• Vehicle check-in and check-out, managing parking locations on our computer system.

• Ensure the customer’s servicing requirements are met for both short term & long-term trailer fleets, including system documentation updates. Drive compliance.
• Liaise with vendors and TIP branches to organise servicing of trailer fleet and validate service sheets
• Administer customer service planners.

• Raise work orders and purchase orders to external vendors
• Yard check and validation
• Process rebills raised by TIP and obtain order numbers for damage or repairs
• Deal with customer and vendor invoice queries
• Handle new account enquiries for rental and 3rd party customers
• Ensure sitting fleet is tagged and comments are entered correctly
• Liaise with the DVSA to arrange MOT bookings and administer through to rebill
• Warranty processing
• Daily validation of technician’s time.

• Provide world class customer service in line with TIP company values
• Customer “Buddy” calls
• Customer visits when required.

• Daily walk around of offices, yard and workshop and advise of any perceived EHS issues
• Attend and contribute to EHS monthly meetings
• Carry out such duties as may be required from time to time at the request of line management and which are deemed to be within your capabilities.

Who We’re Looking For:

We are seeking passionate and skilled candidates who thrive in a fast-paced, hands-on environment. Here's what we're looking for:

• Good customer care and communication skills
• Able to develop business relationships
• Good telephone manner
• Computer literate with sound administrative skills
• Ability to work as part of a team.

Take the next step in your career and become part of our exceptional team, where your hard work is rewarded, and your well-being is prioritized. Experience firsthand why TIP is a market leader and why we’re Great Place to Work Certified! Apply today!

We’ve Successfully Hired from These Backgrounds:

We would also welcome applications from individuals with the following experience in: Parts Advisor, Parts Specialist, Workshop Controller, Service Operations Manager, Service Advisor, Technical Support Advisor, Logistic Administrator, Logistics Coordinator, Logistic Support, Supply Chain Administrator, Operations Coordinator, Fleet Services Coordinator, Workshop Coordinator, Inventory Control Specialist, Workshop Manager, Customer Service Technician, and Operations Support Specialist.

We believe diversity drives innovation. The variety of nationalities, cultures, religions and ethnic backgrounds enrich our workforce by bringing together new ideas, innovations and thinking styles that lead to business success. Integrity, honesty and ethical behavior are at the core of our business. When we have a vacancy, we welcome everyone who has the potential, skills, commitment and honest way of working into our TIP family.