Operations and Sales Channel Executive

Send2China; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider specializing in UK exports to China is seeking an experienced Operations Manager in Coventry. This pivotal role involves overseeing operational processes across the UK and China, focusing on team leadership, operational efficiency, and revenue growth. The ideal candidate will have a strong background in logistics or eCommerce, with fluency in English and Mandarin essential for success.

Qualifications

• Fluency in English and Mandarin (spoken), plus proficiency in written Chinese.
• Proven ability to lead teams effectively while managing multiple priorities.
• Detail-oriented approach with a track record of tackling complex operational challenges.

Responsibilities

• Lead and motivate operations teams in the UK and China.
• Develop and refine operational strategies to enhance service quality.
• Monitor KPIs and generate regular performance reports for senior management.

Skills

Leadership

Problem-Solving

Communication

Commercial Awareness

Adaptability

Education

Minimum 3 years experience in operations

Job description

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JRD Innovations Ltd is a leading service provider specializing in UK exports to China. Located in Coventry, our dedicated team focuses on cross-border shipping and eCommerce distribution. We foster a culture of innovation, collaboration, and hard work—all within a supportive environment conveniently situated near Coventry’s city centre.

Role overview

We are seeking an experienced and proactive Operations Manager to join our growing team. In this pivotal role, you will oversee the end-to-end operational processes across both the UK and China. You will report directly to the Company Director and play a key part in driving our continued success.

Key Responsibilities

· Team Leadership: Lead and motivate operations teams in the UK and China to ensure seamless customer acquisition, service fulfilment and customer care.

· Operational Efficiency: Develop and refine operational strategies to enhance service quality, streamline processes, and improve overall efficiency.

· Revenue Growth: Collaborate with IT and Sales teams to expand logistics services within assigned territories, contributing directly to revenue and growth targets.

· Stakeholder Management: Build and maintain relationships with carriers, couriers, and third-party providers, negotiating competitive rates and service levels.

· Continuous Improvement: Identify areas for enhancement and spearhead projects to upgrade operational practices, including system automation.

· Performance Tracking: Monitor KPIs and generate regular performance reports for senior management, ensuring data-driven decision-making.

Person Specification

· Experience Required: A proven track record in operations (minimum 3 years), ideally within logistics, supply chain, or eCommerce.

· Language Skills: Fluency in English and Mandarin (spoken), plus proficiency in written Chinese, is essential.

· Leadership & Organization: Proven ability to lead teams effectively while managing multiple priorities.

· Problem-Solving: Demonstrates a detail-oriented approach and a track record of tackling complex operational challenges.

· Communication: Strong interpersonal and communication skills for effective collaboration and negotiation.

· Commercial Awareness: Ability to identify and develop new business opportunities in line with market needs and company objectives.

· Adaptability: Resilient and self-motivated, capable of thriving in a fast-paced environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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