Operations and Performance Manager

University Hospital Southampton NHS FT; Southampton; On-site; GBP 45,000 - 60,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an ambitious Operations and Performance Manager to join the Cancer Centre. You will provide operational leadership to drive cancer waiting times, performance improvements and service delivery, ensuring timely, high-quality care for patients.

Working with clinical leaders and MDTs, you will translate data into action, oversee budgets, and lead governance, audit and risk management to improve patient experience and outcomes across the

Qualifications

• Minimum of a first degree or equivalent professional qualification.
• Leadership and management training or qualification.
• Evidence of continuing personal development.
• Experience in NHS management role.
• Ability to lead multi-disciplinary teams.
• Project management experience with deadlines.
• Strong communication and change management skills.

Responsibilities

• Provide operational leadership and performance management to support delivery of national cancer standards, recovery ambitions and Trust objectives.
• Lead performance improvement initiatives, identify opportunities to streamline patient pathways and drive sustainable change across cancer services.
• Translate complex performance information into meaningful actions to inform operational decisions with robust data and patient impact in mind.
• Oversee governance arrangements including audit, complaints, incidents, risk and health and safety.
• Manage administrative and MDT teams within the cancer centre; deliver appraisal and mandatory training requirements.
• Responsible for financial performance relating to delegated budgets and operational performance of the MDT team.
• Represent the Cancer Centre Manager as required.

Skills

NHS management experience

Leadership

Data analysis

Project management

Education

First degree or equivalent

Management qualification

Masters or postgraduate level study

Tools

MS Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Operations and Performance Manager

Contract Type: Permanent

Main duties of the job

This is an exciting opportunity to join our team in the Cancer Centre as an Operations and Performance Manager.

We are seeking an ambitious, motivated and highly collaborative Cancer Operations & Performance Manager to play a pivotal role in ensuring patients receive timely, high-quality cancer care. This is an opportunity to directly influence performance, patient outcomes and service improvement across one of the Trust's most strategically important portfolios.

As Operations & Performance Manager, you will provide operational leadership and performance management expertise to support the delivery of national cancer standards, recovery ambitions and Trust objectives.

Working closely with clinical leaders, operational teams, divisional management, data analysts and system partners, you will lead performance improvement initiatives, identify opportunities to streamline patient pathways and drive sustainable change across cancer services.

You will translate complex performance information into meaningful actions, ensuring that operational decisions are informed by robust data, intelligence and a clear understanding of patient impact.

This role offers a unique opportunity to contribute to improving access to diagnosis and treatment, reducing variation, enhancing patient experience and supporting better outcomes for patients affected by cancer.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

In this role, your key responsibilities will include managing administrative and MDT teams within the cancer centre and MDT team. Deliver appraisal and oversee mandatory training requirements for all staff within these teams. Assist in the validation of cancer performance management to ensure adherence to cancer waiting times guidance.

Support the governance arrangements within the team including audit, complaints, incidents, risk and health and safety.

To be responsible to the Cancer Centre Manager for financial performance relating to delegated budgets and operational performance of the MDT team.

Represent the Cancer Centre Manager as required.

We are looking for a candidate with the following

• Minimum of 1st degree or equivalent experience
• Management qualification/relevant experience
• Evidence of continuing personal development
• Track record of successfully working in a multi-disciplinary team
• Significant experience of working in the NHS in a management position
• Staff management and supervision of or leading a teamIntroducing new ways of working
• Experience of project management and ability to work to deadlines

The successful candidate will be able to demonstrate a track record of performance driven service management experience in the NHS and will be looking for the opportunity to develop their skills.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• First degree/equivalent professional qualification/equivalent experience
• Leadership training
• Management training
• Training and experience to Masters’ or equivalent level/post graduate level study
• Project Management qualification / further training or demonstrates substantial level of project delivery experience
• Consolidated experience to demonstrate capability and capacity for management of health services at a senior level
• Demonstrable staff and resource management experience across a range of a variety of issues
• Able to facilitate and implement policy, guidelines and projects from initiation to completion
• Demonstrates experience of managing challenging problems by developing practical workable solutions to address them.
• Ability to communicate vision to staff and manage change effectively.

Desirable criteria

• Previous proven experience in a healthcare setting

Trust Values

Essential criteria

• Patient First
• Working Together
• Always Improving