Digital Operations Manager (Digital Services)

Cambridge University Hospitals; Cambridgeshire and Peterborough; Remote; GBP 67,000 - 77,000; Full time

Benefits offered by this job

On-site leisure facilities

Bus travel discounts (Stagecoach)

Parking on site

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an experienced Digital Operations Manager to provide senior operational leadership within the Digital Services team. You will manage a portfolio of digital programmes, allocate resources and ensure delivery of priorities across the organisation.

The role requires robust governance, strategic oversight and the ability to work with senior stakeholders to drive transformation and improved patient outcomes.

Qualifications

• Master's degree or equivalent in digital/operational management.
• Evidence of continuing professional development (CPD).
• Leadership, digital service management or programme and project management qualification (PRINCE2/MSP/AGILE/ITIL) or substantial equivalent experience.
• Training in digital transformation, service improvement or technical specialism.
• Professional registration (e.g. FEDIP, BCS) or advanced qualifications.

Responsibilities

• Provide senior operational leadership across a portfolio of digital programmes.
• Establish and maintain governance, reporting on programme performance, risks and resources.
• Ensure workforce capacity aligned to organisational priorities and demand.
• Lead deployment of digital people and resources against priorities.
• Influence senior stakeholders across digital, clinical and corporate services.
• Drive delivery of programmes enabling transformation and improved patient outcomes.

Skills

Strategic planning

Technical oversight

Complex problem solving

Decision making

Education

Master's degree or equivalent

PRINCE2/MSP/AGILE/ITIL cert

Job description

Digital Operations Manager (Digital Services)

Band 8b

Main area Division Corporate - Digital Services Grade Band 8b Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered.) Job ref 180-F-CVA904

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £66,582 - £77,368 p.a. pro rata Salary period Yearly Closing 15/10/2026 23:59 Interview date 04/11/2026

Job overview

Can you provide strong operational leadership across digital programmes and projects? Are you a digital leader who can manage a portfolio, shape delivery and make a difference?

We are looking for an experienced Digital Operations Manager to provide senior operational leadership within our Digital Services team.

This is a key role responsible for the effective management and coordination of resources across the Digital resource hub in the Digital Service Operations and Governance team.

The post holder will ensure that the right people and capacity are aligned to deliver digitally enabled organisational priorities in our HIMSS EMRAM Level 7 organisation.

Main duties of the job

Working with senior digital, clinical and corporate colleagues, you will support the effective planning and delivery of a portfolio of digital programmes, ensuring that resources are appropriately allocated and that delivery issues, risks and dependencies are identified and managed.

You will be responsible for establishing and maintaining robust governance and reporting arrangements, providing clear and accurate information on programme performance, risks, resource capacity and delivery confidence.

With responsibility for resources supporting a portfolio of projects with an overall value of several million pounds annually, you will ensure that workforce capacity is effectively planned and deployed in line with organisational priorities and demand to deliver CUH strategy and business as usual digital capability.

This is an opportunity to:

• Lead the maturity and performance of a strategic Digital resource hub.
• Shape governance, assurance and reporting across a significant digital portfolio.
• Lead the effective deployment of digital people and resources against organisational priorities.
• Influence senior stakeholders across digital, clinical and corporate services.
• Drive delivery of programmes that enable meaningful transformation and improved patient outcomes.
• Identify and resolve complex risks, dependencies and delivery challenges.
• Provide visible, confident and decisive senior operational leadership.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 15th September 2026.

Interviews are due to be held on 4th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Master’s degree OR equivalent highly developed knowledge at Masters level in digital/operational management
• Evidence of continuing professional development
• Leadership, digital service management or programme and project management qualification (such as PRINCE2/MSP/AGILE/ITIL) or substantial equivalent experience (A/I)
• Training in digital transformation, service improvement or technical specialism
• Professional registration e.g. FEDIP, BCS or advanced technical/leadership qualifications

Experience

• Demonstratable senior experience of leading digital operations and programme management in a large complex healthcare or public sector organisation.
• Senior experience in digital operations, digital performance management and large scale complex digital programmes
• Experience utilising and embedding programme governance frameworks (e.g. PRINCE2, MSP, Agile at scale)
• Experience leading strategic digital or technology enabled change
• Extensive experience shaping and managing large-scale digital portfolios and programme management functions (A/I)
• Experience working within the NHS or public sector digital environment

Skills

• Advanced skills in strategic planning, technical oversight, complex problem solving and decision making
• Ability to analyse and interpret highly complex digital or technical data
• Extensive leadership and change management skills within digital transformation
• Excellent communication and influencing skills with clinical and technical stakeholders
• High level of digital literacy, including analytics, reporting tools and project systems
• Ability to balance and manage competing digital priorities in high pressure and complex environments
• Advanced programme management, benefits realisation, or technical oversight skills

Knowledge

• Knowledge and understanding of NHS digital policy, data standards, cyber security and regulatory requirements
• Knowledge and experience of financial and resource planning within digital programmes
• Understanding of quality improvement and continuous improvement approaches within transformation or delivery settings.
• Highly developed specialist knowledge of digital operations and service delivery. (A)
• Extensive practical experience of programme management and performance frameworks (A)
• Knowledge of interoperability and integration standards, advanced analytics and business intelligence (A)
• Knowledge of national digital transformation programmes, including emerging healthcare technologies and innovation (A)

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent. (A)