Operations and Maintenance Senior Account Manager

JR United Kingdom; Gloucester; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a dynamic and rapidly growing solar PV company as an Operations and Maintenance Senior Account Manager. In this pivotal role, you will oversee key accounts, ensuring the effective delivery of services while optimizing operational processes. You'll build strong relationships with clients, manage contracts, and lead initiatives that drive customer satisfaction and retention. This position offers a competitive salary and a supportive environment focused on professional development and sustainability. If you're passionate about renewable energy and eager to make a tangible impact, this opportunity is perfect for you!

Benefits

Free work social events

Contributory pension

Yearly salary increases

Buy and carry over annual leave

Death in service cover

Employee Assistance programme

25 days paid holiday plus a day for your birthday

Flexi working hours

Bike to work scheme

Qualifications

• Experience managing commercial contracts worth over £250,000.
• Strong background in B2B account management and client retention.

Responsibilities

• Build and maintain strong client relationships through regular meetings.
• Manage contracts and ensure compliance with O&M requirements.

Skills

Contract Management

Client Relationship Management

Excel Skills

Data Analysis

Communication Skills

Attention to Detail

Knowledge of Solar PV

Education

Bachelor's Degree

Professional Certifications in Project Management

Tools

Salesforce

EAMS II Asset Register

Job description

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Operations and Maintenance Senior Account Manager, quedgeley

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Client:

Ecovision

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Operations and Maintenance Senior Account Manager

About the job:

The Operations and Maintenance Senior Account Manager is typically responsible for overseeing the operations and maintenance (O&M) services for key accounts within the Company. This role involves managing relationships with clients, ensuring the efficient and effective delivery of O&M services, and optimizing operational processes to meet client needs and contractual obligations.You will be the primary point of contact for our most important, named clients of long term Operations and Maintenance contracts.

About Ecovision:

Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK.

We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation. Benefits of working at Ecovision Asset Management:

• Free work social events including Christmas Party and summer BBQ
• Strong team culture, our staff are our focus
• Contributory pension (up to 5%) with overpayment option
• Yearly salary increases for all staff
• Buy and carry over annual leave facility
• Death in service cover
• Company sickness pay
• Employee Assistance programme
• 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
• Long service awards
• Excellent maternity, adoption, surrogacy and paternity benefits
• Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
• Flexi working of hours and location that facilitates a work/life balance
• Bike to work scheme

What you’ll do:

Main Responsibilities

Build and retain strong client relationships

This will include:

• Following up on and responding to all phone and email correspondence from clients
• Holding regular review meetings with clients (at least monthly) to an agreed schedule and agenda
• Client Presentations – eg: Review of performance to Client Board or senior management as requested (eg quarterly or annually)
• Conducting annual client surveys and addressing any negative feedback
• Managing contract extension/renewal management discussions, beginning at least 6 months ahead of contract end date
• Responding to their needs and ensuring customer satisfaction and 100% customer retention.

Manage contracts with clients

• Co-ordinating Ops activity to schedule all planned work and ensure contractual reactive works times are known. Periodically checking all on track
• Collaborate with Ops to ensure client service levels, processes, procedures and policies are followed
• Ensuring ensuring that Ecovision deliver on 100% of O&M contractual requirements, taking proactive action to ensure we do and working closely with Operations where needed to confirm this

Contract Management

• Reporting – compiling and providing reports to Clients (eg monthly) which meet requirements in the contract as well as ad hoc reports/data/information requested by them. Ensure regular reports highlight the value we are providing to the Client
• Other management Information sharing (via various portals) to agreed timescales
• Portfolio 12 month forecast (Run rate, Exceptions, Risk).Budget and Operations forecasts - in line with client annual plans.
• Managing performance guarantees - taking proactive action to avoid or minimise LDs and liaising with clients to calculate LDs and to negotiate exceptions on LDs where possible
• Stock Management – checking Client owned stock held meets contractual requirements and reporting on actual vs contractual stock levels
• Exception/Project Management/Coordinating - Coordinating suppliers/quotes/lead times for completion of exception work with supply chain/warehouse and operations to enable works to be booked and coordinated with the customer. Analysis on completion
• Invoicing/Credit control support - Investigation of invoice queries and nonpayment.Escalating of aged debt and communication between Client and Finance
• Analysis of Management Information to seek performance improvements
• Implementing any performance improvements identified
• Applying annual contractual inflation uplifts to schedule of rates and communicating those increases to clients
• Managing FiT Submissions if in scope, including:
• Compiling and making quarterly FiT submissions
• Liaison with FiT Licensees on any concerns regarding the submissions, and follow up actions to resolve concerns
• Resolving FiT payments On-hold, eg due to missing 2 yearly meter verifications
• OFGEM compliance – Coordinating and providing information to Ofgem eg on meter, panel or inverter exchanges

Onboarding and Upselling

• Collect asset register data from client, review, liaise with IT to upload and take follow up action where needed to populate/cleanse data
• Upselling – Identifying opportunities to upsell our services and maximising these opportunities against budgets

Database management on salesforce and EAMS II Asset Register data maintenance

On Salesforce this will include :

• Meter changes
• Manual reads
• MCS updates
• Termination
• Account Suspensions
• Asset Register Updates including other monitoring platforms – Access to portals/retrieval of information/meter & sim validation.Identifying and escalating inaccuracies between provider and Ecovision and Portfolios

EAMS II Asset Register data maintenance and portal access management:

• Meter and Inverter validation (when changed)
• Oversight and liaison regarding Meter Read Data from Other Monitoring platforms eg: Orsis, Passive, MOL)
• Identification and escalation of risks and opportunities
• Identifying and implementing areas of efficiency.Drafting and implementing process maps/procedures
• Critical Path/Budget forecast for Annual Inspections (with all departments and customers)

Other duties

The post holder may be required to undertake other reasonable adhoc duties as appropriate and requested by their Line Manager.

What you’ll need:

Skills and experience

• Demonstrable track record of successfully managing commercial contracts and working as a B2B account manager with clients worth a minimum of £250,000 pa
• A track record of successfully selling additional services to existing clients
• Experience with managing supply chains and sub-contractor resource where it is commercially sensible to outsource services
• Strong experience of working with multiple stakeholders (internal and external) to deliver required actions
• Proven ability to deliver against business objectives on time and on budget
• Ability to proactively manage own work and meet deadlines
• Excellent verbal and written communication skills
• Attention to detail and strong organisation skills
• Excellent Excel and Database skills, comfortable with manipulating large data sets and data analysis to support commercial decision making
• Knowledge of rooftop solar installation or maintenance is desirable
• Desire to learn about all aspects of Solar PV operations and maintenance

Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Commutable to the Head Office in Quedgeley, Gloucestershire

Hours: 37.5 hours per week, Monday to Friday.

Salary: Up to £40,000 per annum

Why Join Us?

Opportunity to join a growing solar PV company.

Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.

Competitive salary, benefits, and ongoing professional development.

Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement:

Ecovision are committed to ensuring diversity and inclusion within our Organisation.We strive to be a successful, caring and welcoming place for all our team members and our customers.We are committed to our equal opportunities policy and a culture of respect and understanding.We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities.We are very willing to provide accessibility accommodations for applicants where required.If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to Beth Baker (Head of HR) on [emailprotected]

To apply:

If you wish to apply, please send a CV and covering letter to [emailprotected] by closing date – 12th May 2025 at 9am.