Operations and Insights Administrator

Charity People; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday per annum

bank holidays

discretionary leave between Christmas‑

a day off on your birthday

enhanced maternity/paternity leave

bonus scheme

excellent benefits package

personal development

career opportunities

excellent, high growth working environ

Job summary

Charity People is recruiting an Operations and Insights Administrator to support consultants, candidates and clients with administrative duties, payroll support and data handling. The role includes a focus on salary benchmarking insights for charity clients.

Based in London with a hybrid pattern from London Bridge and home, you will work with a proactive team to maintain operations while contributing to salary research and analytics.

Qualifications

• Minimum 1–2 years in an office or administrative role.
• Strong writing, editing and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Proactive, solution‑oriented mindset; ability to work independently or in a small team.
• Proficient with Adobe and Microsoft Office tools including Excel, Word, Teams and SharePoint.

Responsibilities

• Provide administrative, payroll and database support to consultants, candidates and clients.
• Contribute to salary benchmarking and insights for charity clients.
• Support projects and general business administration to keep core operations running smoothly.
• Assist with organising, editing and communicating across teams.

Skills

Written communication

Verbal communication

Editing

Attention to detail

Organisational skills

Problem solving

Independent working

Team coordination

Tools

Adobe

Microsoft Office

SharePoint

Teams

Job description

Operations and Insights Administrator

Location: Hybrid-Office (London Bridge) and home Contract type: Permanent Hours: 37.5

• 25 days holiday per annum
• plus bank holidays
• plus discretionary leave between Christmas and New Year
• a day off on your birthday
• enhanced maternity/paternity leave

About Charity People

Charity People is an extraordinary company that believes in extraordinary recruitment. We work with a variety of non-profit organisations to help them recruit more effectively, more efficiently, and more inclusively. Since being established in 1990, we have placed over 30,000 people into paid and voluntary roles, with inspirational organisations making real and tangible difference to society, locally, nationally and internationally. Today, we are proudly a B Corp and an Employee-Owned Business. We’re not interested in quick wins, instead we’re driven by delivering impactful recruitment, appointments that can genuinely change the world.

About the role

This is a busy and varied role supporting consultants, candidates, and clients with administrative, temps payroll and database support while ensuring our core operations run smoothly. There will be a focus on supporting a specific team, but the role will also support a host of different people with different administration and business support tasks. You will need to be approachable and possess outstanding communication skills, as you will be working with a variety of different colleagues. We need someone who has a keen eye for detail, who enjoys supporting with projects across various business needs.

We expect that about 25% of your time will support our growing salary benchmarking and insights work. You’ll research salary and benefits data and help turn it into clear findings for our charity clients. The balance between administration and insights will shift with business need. Some weeks will be almost all admin. When projects are live, research and insights work will take up more of your week. The role will provide research and evaluative support rather than being responsible for the overall interpretation, recommendations or client delivery of insight projects and advisory work.

At the heart of this role is a variety of administration tasks so we’re seeking candidates who enjoy supporting colleagues with organising, editing and communicating.

About you

We’re looking for someone who genuinely enjoys working with people and creating positive experiences for everyone they interact with. You’ll thrive in this role if you’re friendly, approachable, and confident speaking to a wide range of individuals, whether that’s colleagues, candidates, or external partners.

You’ll be adaptable and highly organised, with a great eye for detail, and you’ll enjoy being busy in a dynamic environment where every day brings something different. You’ll naturally communicate with warmth and clarity, both in writing and in conversation, and you’ll take pride in helping others and providing excellent service.

You’re someone who can take initiative, work independently when needed, and bring creative, solution-focused thinking to your work. It’s really important to us that you share our commitment to Equity, Diversity and Inclusion and the importance of making everyone feel valued and respected.

What You’ll Bring

You’ll have a minimum of 1-2 years of experience in an office or administrative role and feel confident supporting a variety of people in a dynamic environment. Your strong writing, editing and verbal communication skills will help you communicate clearly and professionally and your excellent attention to detail will ensure nothing slips through the cracks.

You’ll bring solid organisational skills, good problem-solving instincts and a proactive, can-do approach. You’re comfortable working both independently and as part of a small, supportive but high-performing team. You’ll also be confident using applications such as Adobe, Microsoft Office tools (Excel, Word, Teams and SharePoint), and able to analyse information, conduct research and think creatively when challenges arise.

Most importantly, you’ll be reliable, discreet, and committed to delivering high-quality work with integrity.

A bit about us and our values

Charity People strive to ensure our workplace is inclusive, supportive, successful and fun. We are passionate about our role in supporting the non-profit sector to recruit more effectively, efficiently, and inclusively. We support diversity recruitment efforts because minoritized groups are hugely underrepresented in our sector. An essential part of our success is our ability to hire an individual who shares our passion for making a difference and who wants to build a business dedicated to the relentless pursuit of that ideal. That is our motivation and our mission.

Remuneration

We offer a starting salary of £30,000.

• a bonus scheme
• an excellent benefits package
• personal development
• career opportunities
• an excellent, high growth working environment

Closing date Monday November 9th, 9am

We anticipate holding interviews online Monday November 16th and Tuesday November 17th, second stage-interviews WC November 23rd

Our head office is near London Bridge though all of our staff work flexibly. We anticipate candidates needing to come into the office 1 days per week with this role (although more often during the induction period).

We want our workforce to be more representative of all sections of society at all levels in the organisation. The range of perspectives and experience diversity brings is an asset and we want to create an inclusive, welcoming environment for our staff team, candidates and the charities we work with. We particularly encourage applications from disabled people and people from B lack, Asian and minority ethnic backgrounds, as these groups are currently under-represented in the charity and cultural sectors in which we operate.

As a disability confident, committed employer, we actively encourage applications from disabled people (as defined under the Equality Act 2010). As part of this commitment, we offer a guaranteed interview to anyone who meets the essential requirements of a role and declares their disability. This is an entirely voluntary disclosure, if you are not comfortable disclosing your disability, you can choose to not participate in this scheme. If you would like to participate in the scheme, please let us know by emailing [e-mail].

We will let everyone know the outcome of their interest by mid-November. However, if you haven’t heard back from us by November 17th, it is likely that we will have had a number of applicants with skills and experience closer aligned to this role and so were unable to shortlist you on this occasion.