Operations and Commercial Manager

Ian Williams Ltd; Nechells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading maintenance service provider is seeking an Operations and Commercial Manager in Birmingham. You'll lead a team while maintaining client relationships and managing budgets up to £5 million. Ideal candidates come from responsive maintenance backgrounds and have a strong passion for people and operational excellence.

Benefits

Annual company profit share scheme

Private mileage scheme and fuel card

Enhanced employer pension contribution

Life, Medical and Permanent Health Insurance

Annual leave plus bank holidays

Flexible working patterns

Employee assistance program

Qualifications

• Significant leadership experience in a responsive/maintenance contracting environment.
• Demonstrable experience of engaging and empowering teams.
• Experience contributing to business/operational plans and budgets up to £5 million.

Responsibilities

• Motivate and support the team while managing business commercials.
• Accountable for business budget and P&L, ensuring profit.
• Develop and nurture the team, leading by example.

Skills

Leadership experience

Operational management

Client relationship management

Team development

Job description

An Operations and Commercial Manager at Ian Williams is passionate and people focused, with demonstrable commercial and operational aptitude. We are delighted to continue our successful long‑term contract with our housing client, based in Birmingham, within our Response Maintenance business, and we require a true people leader.

To be successful in the role, you will have a passion for people. Working in a reactive environment, you make things happen, ensuring your team are engaged, focused, and feel valued so your business maintains a strong and positive reputation due to the successful delivery of our essential repairs’ services, to our housing clients’ residents.

This opportunity would suit someone with strong commercial and operational acumen, who ideally comes from a Response/ Maintenance background and who is unwavering in their commitment to building a collaborative and customer‑centric relationship with their client.

Benefits

• Be part of our annual company profit share scheme (achieved 14% in last FY)
• Private mileage scheme and fuel card
• Let us help you prepare for your future with an enhanced employer pension contribution of up to 10% OR part pay into a savings scheme
• Life, Medical and Permanent Health Insurance
• Annual leave, plus bank holidays with the option to buy or sell
• We want our employees to have a well‑balanced work/life balance, therefore flexible working patterns would be considered
• Access to an employee assistance program to support employee’s health and wellbeing, and free financial and legal advice.

As Operations and Commercial Manager, you will:

• Have full responsibility and accountability for the success of your business, including motivating and supporting your team, managing, and presenting the commercials of your business, and building and maintaining a trusting and collaborative client relationship, long‑term.
• Have accountability for the business budget and P&L, working with your commercial team to ensure you achieve profit while maintaining a strong relationship with your client.
• Develop and nurture your team, leading by example with your behaviours, and identifying talent and drawing on individuals’ skills that will benefit and strengthen the business.
• Lead through your operational teams. You will have a direct labour workforce of forepersons, multi‑trade and electricians led by your Contract Manager and a Site Manager, all working to drive high levels of productivity and to ensure that work is delivered to a high quality that is in line with KPIs.
• Have exceptional communication, enabling you to secure and maintain yours and Ian Williams’ client relationship. You will lead by example to deliver a high‑quality service to secure extended business, long‑term.
• Have the tenacity and drive to succeed the targets and expectations of your business to ensure it is always delivering in terms of safety, quality, and time, in a reactive maintenance/voids environment.

What will you bring as Operations and Commercial Manager?

• Significant leadership experience in a similar role, ideally obtained from within a responsive/maintenance contracting environment. We are open to considering other transferrable backgrounds from the housing sector or from within a business that provides services that are high volume in nature, with customer satisfaction at the heart of what you do.
• Demonstrable experience of being passionate about your people, engaging, empowering and developing your team, bringing them on your journey.
• Experience in contributing to business/operational plans and profit and loss reporting of budgets up to £5 million.
• Experience of developing exceptional client relationships through understanding of contract expectations, including KPIs and SLAs, delivering to a consistent high level, and managing any disputes effectively.

Additional benefits

• Annual pay reviews
• Enhanced maternity/ paternity pay
• Training and development opportunities
• Trade discounts from our preferred suppliers for you and your friends and family
• Specsavers vouchers

Ian Williams Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.