OPERATIONS AND COMMERCIAL DIRECTOR

Ambitions Travel Recruitment; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A renowned company in the travel sector seeks an Operations and Commercial Director to lead growth initiatives and optimize operations. This key role involves managing teams across the UK, USA, and France while driving commercial performance and delivering exceptional customer experiences. The candidate will enjoy competitive pay, generous holiday, and further development opportunities within an innovative organization.

Benefits

25 days of holiday plus bank holidays and birthday off

Company bonus

Contributory pension scheme

Ongoing training and development

Travel opportunities

Company social events

Qualifications

• Extensive background in operational and commercial leadership within travel.
• Familiarity with tour operator systems or quick adaptability to new platforms.
• Proven success in growth and operational efficiency.

Responsibilities

• Lead teams, streamline operations, and drive commercial performance.
• Analyze market data and execute revenue strategies.
• Manage daily operations, ensuring service excellence and compliance.

Skills

Leadership

Strategic Thinking

Analytical Skills

Communication

Budget Management

Operational Efficiency

Market Analysis

Job description

OPERATIONS AND COMMERCIAL DIRECTOR

MANCHESTER HYBRID (2-3 DAYS IN THE OFFICE)

COMPETITIVE SALARY PLUS BONUS

Our customer, a long-standing company with a renowned CEO, is seeking a unique individual with both operations and commercial experience for the newly created Operations and Commercial Director role.

They are known for creating unforgettable experiences in their niche market, organizing trips to iconic global events. The team is dedicated to delivering seamless travel logistics, VIP packages, and tailored support to individuals, groups, and charities. This is an exciting opportunity to join a business focused on helping people achieve their personal best.

Benefits include 25 days of holiday, a company bonus, contributory pension scheme, ongoing training and development, and travel opportunities.

Job Description:

• Lead teams, streamline operations, and drive commercial performance to support business growth.
• Drive growth by analyzing market data and executing revenue strategies.
• Oversee the delivery of niche travel tours and events, utilizing operational expertise.
• Develop operational strategies aligned with business goals and market trends.
• Manage daily operations, ensuring service excellence, efficiency, and compliance.
• Lead and develop a high-performing team across the UK, USA, and France.
• Handle financial planning, budgeting, forecasting, and reporting.
• Promote a customer-first culture by enhancing service standards and resolving issues.
• Oversee stock management for cost-effective inventory control.
• Ensure operations adhere to legal, regulatory, and internal policies through audits.

Experience Required:

• Extensive background in operational and commercial leadership within travel.
• Familiarity with tour operator systems or quick adaptability to new platforms.
• Proven success in growth and operational efficiency.
• Strong leadership and team motivation skills.
• Strategic and analytical mindset.
• Understanding of processes, logistics, and commercial planning.
• Excellent communication skills.
• Budget management experience.
• Ability to work under pressure in a fast-paced environment.
• Willingness and ability to travel internationally.

Benefits and Perks:

• Competitive salary, bonus, and free parking.
• 25 days holiday plus bank holidays and birthday off, increasing annually.
• Continuous training and development.
• Travel opportunities.
• Contributory pension scheme.
• Company social events.

Click here to apply for this role, recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, specialists in travel and hospitality roles.

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