Operations Analytics & Reporting Analyst

NewDay; Leeds; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

NewDay in the United Kingdom is recruiting an MI Analyst / Operations Reporting Analyst to turn data into insight across Customer Operations. You will produce clear daily, weekly and monthly performance reports, helping stakeholders understand customer experience and where improvements are needed.

You’ll work with Excel, Power BI, SQL and Snowflake, collaborating with colleagues across the business to shape reporting, tooling and processes that support better decision-making.

Qualifications

• Analytical mindset with numeric skills and problem-solving abilities.
• Experience interpreting data to identify trends and actionable insights.
• Ability to communicate information clearly to stakeholders.

Responsibilities

• Produce daily, weekly and monthly reporting to show performance and customer experience.
• Analyze data across sources to identify trends and opportunities for improvement.
• Help develop and improve reporting processes, tools and outputs using Excel, Power BI, SQL and Snowflake.

Skills

Analytical mindset

Numerical skills

Stakeholder communication

Curious learner

Reporting experience

Tools

Excel

Power BI

SQL

Snowflake

Job description

NewDay in the United Kingdom is recruiting an MI Analyst / Operations Reporting Analyst to turn data into insight across Customer Operations. You will produce clear daily, weekly and monthly performance reports, helping stakeholders understand customer experience and where improvements are needed.

You’ll work with Excel, Power BI, SQL and Snowflake, collaborating with colleagues across the business to shape reporting, tooling and processes that support better decision-making.