Operations Analyst- Ratings Operations

AM Best; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

AM Best is seeking an Operations Support role in London that provides essential support to credit rating analysts. You will prepare committee materials, track reports, coordinate with global operations and ensure documentation compliance in a regulated environment.

The 12-month FTC is a full-time hybrid role reporting to the Associate Director, Rating Operations. Candidates should have strong data management and MS Office skills and be highly detail-oriented.

Qualifications

• Data entry and data management experience with trackers or databases.
• Developed workflow or quality controls is a plus.
• Experience in a highly regulated environment is advantageous.
• Solid knowledge of Microsoft Office applications.
• Exceptional attention to detail and highly organized.
• Strong written and verbal communication skills.
• Ability to support multiple groups concurrently.

Responsibilities

• Assist analytical team in developing rating committee presentations and post-committee documentation.
• Develop rating committee quality metrics and management reports.
• Complete pre- and post-rating committee documentation per policies.
• Support QA by preparing draft QA review sheets.
• Ensure timely collection of rating documents and maintain retention policies.
• Assist analysts with analytical worksheets preparation.
• Schedule rating meetings per corporate policies.
• Oversee Credit Report process and track communications logs.
• Coordinate with Operations teams in APAC and US to provide global support.

Skills

Data entry

Data management

Microsoft Office

Attention to detail

Communication skills

Regulated environments experience

Tools

Tracker systems

Databases

Job description

You will provide operational support to the credit rating analysts by preparing committee materials, managing documentation, assisting QA, tracking reports, and coordinate with global operations team. This role requires strong data management skills, attention to detail, Microsoft Office skills, communication skills, and experience in regulated environments or workflow controls will be beneficial.

This is a full time hybrid role for a period of 12 months (FTC). You will report into Associate Director, Rating Operations.

About the Ratings Operations team:

The Ratings Operations department is a part of the Credit Ratings (Analytics) side of AM Best. Our mission is to ensure that the organization continues to meet its regulatory requirements and sets the highest standards for good compliance and risk management. We ensure that our systems and processes are regularly reviewed to achieve maximum efficiency. We do this by acting as an interface between Analytics and Technology to identify and execute improvements that help us better achieve our aims. Ensuring that key performance indicators and metrics are produced on a regular basis to promote process development and aid senior management in the effective oversight of the organization.

Your Responsibilities:

• Assist the analytical team in the process of developing rating committee presentations and ensuring accurate post committee documentation on a timely basis.
• Development of rating committee presentation quality metrics and management reports.
• Complete pre- and post-rating committee documentation in accordance with corporate policies and procedures.
• Assisting with the Quality Assurance (QA) process by preparing draft QA review sheets.
• Ensure that all company rating related documents are obtained on a timely basis, while overseeing compliance with document retention policies and procedures.
• Assist analysts with preparation of analytical worksheets.
• Assist with scheduling rating meetings in accordance with corporate policies and procedures.
• Overseeing the Credit Report process, ensuring that reports are published on time by monitoring the relevant mailboxes, performing tracker updates and updating correspondence logs.
• Proactively work with the Operations teams in Asia-Pacific and the US offices to ensure that a seamless level of support is provided to rating analysts globally.

What we are looking for from an ideal candidate:

• Data entry and data management experience e.g. updating trackers, databases, etc.
• Developed workflow systems and quality controls a plus
• Experience working in a highly regulated industry a plus
• Knowledge of Microsoft office
• Exceptional attention to detail and highly organized
• Solid written and oral communication skills
• Strong customer service focused attitude towards both internal and external stakeholders; desire to assist the department in accomplishing goals
• Ability to support multiple groups concurrently