Operations Analyst

Smart DCC Ltd; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working policy

Competitive salary benchmarking

Bonus opportunities

Pension scheme

Private healthcare

Flexible benefits

Job summary

Smart DCC Ltd in Manchester is seeking an Operations Analyst to join the Service Enablement Team within Core Operations. You will support the migration and cutover of smart devices and gateway connections onto the DCC network, working across operational support, incident management, data analysis and continuous improvement.

This 12‑month FTC offers broad stakeholder engagement with customers and suppliers and a chance to develop technical operational experience while delivering critical services

Qualifications

• Operational, incident or service management experience in a technical/regulated environment.
• Proficiency in Excel and Power BI; ability to derive actionable insights from data.
• Experience managing stakeholders, suppliers and customers.
• Understanding of project delivery, continuous improvement and problem solving; ITIL knowledge is a plus.
• Excellent analytical, organisational and decision-making skills; able to prioritise under pressure.

Responsibilities

• Provide operational support across projects, incidents and service activities.
• Conduct technical investigations, incident triage and remediation.
• Analyse operational data and support forecasting and planning.
• Own continuous improvement initiatives to boost efficiency and outcomes.
• Manage stakeholder relationships to ensure delivery of objectives.

Skills

Excel

Power BI

Data analysis

Stakeholder management

ITIL knowledge

Tools

ITIL

Job description

Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.

The role

Operations Analyst | Hybrid Location: Manchester

This is a 12 month FTC

Closing date : - 18th September (may close early if a high volume of CV's are received)

Join the Service Enablement Team within Core Operations as an Operations Analyst, playing a key role in supporting the migration and cutover of smart devices and gateway connections onto the DCC network. This is an excellent opportunity for an analytically minded professional to work across operational support, incident management, data analysis and continuous improvement activities, helping deliver critical services that support Britain's smart metering infrastructure while developing broad stakeholder engagement and technical operational experience.

About the DCC

The role

Operations Analyst | Hybrid Location: Manchester

This is a 12 month FTC

Closing date : - 18th September (may close early if a high volume of CV's are received)

Join the Service Enablement Team within Core Operations as an Operations Analyst, playing a key role in supporting the migration and cutover of smart devices and gateway connections onto the DCC network. This is an excellent opportunity for an analytically minded professional to work across operational support, incident management, data analysis and continuous improvement activities, helping deliver critical services that support Britain's smart metering infrastructure while developing broad stakeholder engagement and technical operational experience.

About the DCC

We're powering Britain's smarter, greener future. Today. Tomorrow. Together.

Today, we're deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We'll continually develop Smart DCC to fulfil our obligations to consumers and achieve even more with our customers, partners, and each other. Join us and benefit from development opportunities ranging from talent programmes, academies and always-on learning, to exposure to senior stakeholders and industry experts, contributing to complex projects and receiving constant support to drive your own development.

Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC and the future.

A career at Smart DCC means being part of something bigger: a dynamic organisation that's not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.

How you will contribute to transforming the smart energy network and shaping the future

• Provide operational support across projects, incidents and service activities, ensuring delivery against industry and regulatory obligations.
• Conduct technical investigations, incident triage and remediation activities, working closely with service users, suppliers and third parties.
• Analyse operational data, generate insights and support forecasting, demand planning and decision-making across project activities.
• Own and drive continuous improvement initiatives to enhance team efficiency, service performance and customer outcomes.
• Manage stakeholder relationships across customers, suppliers and internal teams, ensuring successful delivery of project and operational objectives.

What you need to bring

• Strong operational, incident or service management experience within a technical, operational or regulated environment.
• Proficiency in Microsoft Excel, Power BI and data analysis, with the ability to interpret complex information and provide actionable insights.
• Experience managing stakeholders, suppliers and customers, with strong communication, influencing and relationship-building skills.
• Understanding of project delivery, continuous improvement and problem-solving methodologies, ideally supported by ITIL knowledge or experience.
• Excellent analytical, organisational and decision-making skills, with the ability to manage multiple priorities and perform effectively under pressure.

Benefits

While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We also offer a competitive hybrid working policy for most roles, competitive salaries with regular benchmarking, bonus opportunities linked to personal and company performance, a generous pension scheme, annual leave allowance, private healthcare and a range of flexible benefits that can be tailored to individual needs.

As a Disability Confident employer, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this advert in an alternative format, or have any questions before applying, please contact the Recruitment Team.

Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference.

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.

Location

Location:Manchester

Job type

Job type:CONTRACT