Customer Engagement Partner

Data Communications Company; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid working policy

Annual bonus opportunities

Pension contributions

Generous annual leave

Private healthcare

Flexible benefits

Job summary

Data Communications Company in London and Manchester is seeking a Customer Engagement Partner to shape how major change programmes are understood, adopted and delivered across the energy sector. You will work with senior stakeholders to ensure the voice of the customer informs decision making.

The role focuses on developing messaging and engagement materials, delivering flexible, hybrid work, and contributing to transformation initiatives with a proactive and resilient approach.

Qualifications

• Proven experience planning and delivering customer engagement, stakeholder engagement or communications activity for large, complex transformation programmes.
• Strong stakeholder management and influencing skills at all levels.
• Experience developing strategic engagement plans using customer insight to inform decisions.
• Excellent written and verbal communication skills with audience-tailored messaging.
• Proactive, resilient and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead the development and delivery of customer engagement strategies and plans for major change programmes and contract renewals.
• Assess the impact of change initiatives on customers, ensuring feedback shapes programme decisions.
• Build strong relationships with internal and external stakeholders and provide guidance on engagement best practices.
• Develop messaging and engagement materials tailored to diverse customer groups and stakeholders.
• Measure engagement effectiveness using data and insights to drive continuous improvement and advocacy.

Skills

Engagement strategy

Stakeholder management

Communication planning

Change management

Customer insight

Tools

MS Office

Job description

Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.

The role

Customer Engagement Partner / Hybrid Location: Manchester or London

Closing date 4th September 12:30pm

Join Smart DCC as a Customer Engagement Partner and play a key role in shaping how major industry change programmes are understood, adopted and successfully delivered across the energy sector. This is an exciting opportunity to work at the heart of large-scale transformation initiatives, partnering with senior stakeholders, influencing customer outcomes, and ensuring the voice of the customer is embedded throughout complex programmes.

About the DCC

We’re powering Britain’s smarter, greener future. Today. Tomorrow. Together.

Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other. Join us and development opportunities range from talent programmes, academies and always on learning to exposure to senior stakeholders and industry experts, contributing to complex projects and constant support to drive your own development.

Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.

A career at Smart DCC means being part of something bigger – a dynamic organisation that’s not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.

How you will contribute to transforming the smart energy network and shaping the future

• Lead the development and delivery of customer engagement strategies and plans for major change programmes and contract renewals.
• Assess the impact of change initiatives on customers, ensuring customer feedback and insights shape programme decisions and outcomes.
• Build strong relationships with internal and external stakeholders, providing expert guidance on best practice engagement approaches.
• Develop compelling messaging, communications and engagement materials tailored to diverse customer groups and stakeholders.
• Measure and evaluate engagement effectiveness, using data and insights to drive continuous improvement and customer advocacy.

What you need to bring

• Proven experience planning and delivering customer engagement, stakeholder engagement or communications activity for large, complex transformation programmes.
• Strong stakeholder management, relationship-building and influencing skills, with the ability to engage confidently at all levels.
• Experience developing and implementing strategic engagement plans using customer insight and feedback to inform decision-making.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• A proactive, resilient and self-motivated approach, with the ability to manage multiple priorities in a fast-paced environment.

Benefits

While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We offer a competitive hybrid working policy of 8 office days per month for most roles, alongside competitive salaries, annual bonus opportunities linked to personal and company performance, pension contributions, generous annual leave, private healthcare and a range of flexible benefits that can be tailored to your needs.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this advert in an alternative format, or have any questions before applying, please contact Jessica Day - Recruitment Business Partner

Join Smart DCC, a dynamic organisation where every day brings a chance to make a difference.

Please click here to view our diversity and inclusion policy.

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low‑carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.

Location

Location:London

Job type

Job type:PERMANENT