Operations Agent — Fast-Paced Logistics & Service

DHL; Tees Valley; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary

Performance-related bonuses

Generous holiday entitlement

Excellent pension & life assurance

Enhanced maternity pay

Sick pay & wellbeing support

Discounts on retail and entertainment

Training & development opportunities

Job summary

DHL is looking for a motivated Operations Agent to join our team at Stansted. This role offers the opportunity to work in a fast-paced environment while delivering exceptional customer service.

Your responsibilities will include managing operational tasks, providing customer support, and ensuring compliance with procedures. The position comes with competitive salary and benefits, including performance-related bonuses and generous holiday entitlement.

Qualifications

• Excellent communication and inter-personal skills.
• Strong IT and operational process knowledge.
• Ability to stay calm under pressure and solve problems.
• A collaborative mindset and a 'can-do' attitude.
• Previous experience in Logistics or admin is a plus.

Responsibilities

• Provide top-tier customer service face-to-face and over the phone.
• Manage administrative and operational tasks efficiently.
• Use multiple IT systems to support daily operations.
• Act as Service Centre receptionist when needed.
• Ensure compliance with safety, security, and customs procedures.
• Support problem resolution and redistribution of shipments.

Skills

Customer service

Communication skills

IT knowledge

Problem-solving

Logistics experience

Job description

DHL is looking for a motivated Operations Agent to join our team at Stansted. This role offers the opportunity to work in a fast-paced environment while delivering exceptional customer service.

Your responsibilities will include managing operational tasks, providing customer support, and ensuring compliance with procedures. The position comes with competitive salary and benefits, including performance-related bonuses and generous holiday entitlement.