Customer Experience Advisor

Veolia Group; Warrington; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Parking

Company pension

Staff discounts

Health & wellbeing

Volunteer day

Training & development

Job summary

Veolia is seeking a Customer Experience Assistant at Birchwood Park, Warrington to handle customer interactions via phone, email and live chat, resolving queries and ensuring a positive customer experience.

Join a supportive team with 25 days annual leave, pension, parking, discounts and training. This FTC is 6 months with potential to extend; 40 hours per week, Mon-Sat including some bank holidays.

Qualifications

• Experience in customer service and administration is preferred.
• Strong communication and listening skills.
• Ability to work in a fast-paced team.

Responsibilities

• Answer and record all inbound calls and emails with clear resolutions.
• Put customers first and tailor solutions to their needs.
• Build strong relationships with internal and external customers.
• Continuously improve the customer experience and resolve challenges.
• Maintain up-to-date records and data protection compliance.
• Promote Veolia products and services to customers.
• Collaborate with other teams to deliver timely resolutions.
• Handle invoice disputes quickly to ensure customer satisfaction.
• Support Purchase Order management.
• Assist with credit notes and invoice adjustments.

Skills

Customer service

Administration

Communication

Tools

Google Office Applications

Job description

Ready to find the right role for you? Salary: Competitive plus Veolia benefits and pension Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington WA3 6FW Duration: FTC 6 months (possibility to extend or become permanent)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

We;re currently on the hunt for an amazing addition to our Customer Experience Team. If you;re genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you;ll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don;t worry though, you;ll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can;t wait to hear from you!

What will you be doing?

• The difference you’ll make; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
• Always putting our customers first and finding personalised solutions to meet their needs
• Building strong relationships with both internal and external customers to ensure we deliver the best service
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
• Supporting the business by promoting Veolia's products and services to our customers
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills
• Working collaboratively with other teams to deliver timely resolutions for our customers
• Bringing your best selves to work every day to achieve targeted growth and provide exceptional service
• Resolution of invoice disputes with pace to ensure customer satisfaction
• Purchase Order Management
• Leading with empowerment to negotiate credit notes and invoice adjustments
• Working alongside credit control to ensure cash is collectable
• Compliance with all Veolia policies and procedures, taking ownership to ensure overall team/department objectives are met

What we;re looking for

We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.

Our must-haves

• P roven ability to put the customer first, whether it's face to face or on the phone
• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
• Use strong planning and organisational skills to deliver excellent service
• Show great interpersonal skills and pay attention to detail in everything we do
• Be proactive, adaptable, and always willing to go the extra mile for our customers
• Have a passion for personal and professional growth, and a commitment to exceeding expectations
• Be open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, speed of typing, and a friendly telephone manner are essential
• A basic understanding of business finance and customer profitability is important
• Be proficient in using Google Office Applications and able to learn new systems quickly
• Take initiative and have a genuine interest in going above and beyond for customers

What’s next?

Apply today, so we can make a difference for generations to come. We;re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We;re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We;re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We;re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it;s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.