Operations Administrator

HCC Service Co. UK Branch; Saddington; On-site; GBP 24,000 - 32,000; Full time

Job summary

Tokio Marine HCC, UK-based, is seeking an Operations Administrator to join the Surety Division in Rearsby, Leicestershire. The role focuses on underwriting support, data entry, filing, and handling inquiries from clients and brokers.

You will work in a busy team, maintain accuracy, and ensure smooth administrative processes, invoicing, and document preparation. This permanent, full-time position offers exposure to a leading specialty insurer and opportunities for development.

Qualifications

• Good command of English and numeracy.
• High level of written and verbal communication.
• Confident telephone manner and customer service.
• Excellent keyboard skills and accuracy.
• Strong organizational skills and initiative.

Responsibilities

• Provide support to Clients, Brokers and Underwriters in the underwriting, processing and ongoing administration of Surety Bonds.
• Input and retrieve data on a bespoke underwriting database.
• Filing documentation into ImageRight (paperless filing system).
• Retrieval of financial information from Companies House and other information providers.
• Inputting terms on underwriting system and preparing quote letters.
• Preparation and checking of legal documentation.
• Assisting with departmental incoming/outgoing post.
• Monitoring the general department e-mail box and distribution of incoming e-mails as appropriate.
• Dealing with customers and insurance brokers enquiries and queries by telephone.
• Producing Invoices and Premium Advice Notes.
• Change additional premiums for overrun of contracts.
• General Office Administration.
• Other reasonable duties as instructed by the Surety Administration Manager

Skills

English

Numeracy

Keyboard skills

Written communication

Verbal communication

Telephone manner

Organisational skills

Self-motivation/initiative

Job description

Job Title

Job Title: Operations Administrator
Position Type: Permanent, full time
Location: Rearsby, Leicestershire

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

This is an excellent opportunity to work within our Surety Division. This is a very successful, busy and enthusiastic team who pride themselves on the high level of service they provide.

Key Responsibilities:

• Provide support to Clients, Brokers and TMHCC & TME Underwriters (who work from many different locations across the UK and EU) in the underwriting, processing and ongoing administration of Surety Bonds, such as Construction Bonds, Custom Bonds and Pension Guarantees
• Input and retrieval of data on a bespoke database (underwriting system)
• Filing documentation into ImageRight (paperless filing system)
• Retrieval of financial information from Companies House and other information providers
• Inputting terms on underwriting system and preparing quote letters
• Preparation and checking of legal documentation
• Assisting with departmental incoming/outgoing post
• Monitoring the general department e-mail box and distribution of incoming e-mails as appropriate
• Dealing with customers and insurance brokers enquiries and queries by telephone
• Producing Invoices and Premium Advice Notes
• Change additional premiums for overrun of contracts.
• General Office Administration
• Other reasonable duties as instructed by the Surety Administration Manager

Skills and Experience Specification:

• Good command of English and numeracy
• Good keyboard skills, high level of accuracy essential
• High level of written and verbal communication skills
• Confident and courteous telephone manner
• Good organizational skills
• Self-motivated and able to use own initiative

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package.

We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.

Please visit www.tmhcc.com for more information about our companies.

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Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.