Operations Administrator

TN United Kingdom; Redditch; On-site; GBP 25,000; Full time

Job summary

An established company with 25 years in the industry is seeking a dedicated individual to provide essential administrative support for their innovative video interpreting service. This role involves working closely with clients, both hearing and D/deaf, to ensure seamless operations and exceptional service delivery. With a focus on attention to detail and proactive problem-solving, you will support the sales team, manage training requests, and maintain a professional supply chain. Join a supportive employer that values flexibility and offers a range of benefits to enhance your work-life balance.

Benefits

20-25 days holiday plus bank holidays

Pension scheme

Training and CPD

DBS Renewal

Relocation packages

Attendance bonus scheme

Health and Wellbeing schemes

Employee Assistance Programme

Access to discounts from retailers

Flexible contracts

Qualifications

• Strong administrative support for video interpreting service.
• Excellent attention to detail and proactive approach.

Responsibilities

• Provide operational support for the InterpretersLive! service.
• Customer and Interpreter support, including technical assistance.
• Manage and coordinate training requests.

Skills

British Sign Language

Attention to detail

Time management

IT skills

Leadership skills

Job description

Social network you want to login/join with:

Job Description

We are looking for a dedicated and organised individual to provide strong administrative support for our InterpretersLive! on-demand video interpreting service. Working closely with our InterpretersLive! liaising with both hearing and D/deaf clients.

Main Duties & Responsibilities:

1. Full time office based in Redditch, Worcestershire. Monday - Friday 8.30am-5pm.
2. Provide full operational support for our InterpretersLive! service and client implementation for sales team
3. Customer and Interpreter support
4. Technical support for clients
5. Onboard and maintain language service professional supply chain
6. Reporting of management information data
7. Manage, arrange and coordinate training requests

Qualifications

Essential skills/qualifications/experience:

• British Sign Language skills are preferred but not essential
• Excellent attention to detail and time management skills
• Good knowledge of IT and windows based applications
• Proactive
• Demonstrates leadership and management skills

Additional Information

What's In It For You?

• Salary £24,570
• 20-25 days holiday plus bank holidays (Full Time Equivalent)
• Pension scheme
• Training and CPD
• DBS Renewal
• Relocation packages available
• Attendance bonus scheme
• Health and Wellbeing schemes
• Wellbeing Accreditations
• Policies to include Mental Health, Menopause and more
• Employee Assistance Programme / Cash Plan
• Access to discounts from hundreds of leading retailers
• Access to mental health specialist support
• Birthday celebrations/gifts
• Team events
• Occupational Sick Pay (OSP) and (SSP)
• Flexible contracts available
• Work for an established company with 25 years in the industry
• Supportive and flexible employer
• Disability Confident Leader
• Real Living Wage Employer
• And more!