Operations Administrator

Benx Façades; Hawton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

26 days holidays + bank holidays

Armed Forces Covenant signatory

Job summary

Benx Façades is seeking an Operations Administrator to join the Stoke-based operations team. Core duties cover logistics support, purchasing activities, and general admin. The role is full-time, Monday to Friday, with a traditional UK working day and generous holiday entitlement.

You will coordinate deliveries, monitor stock, maintain records and support continuous improvement projects. Strong organisation, communication and attention to detail are essential in a collaborative environment.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• IT literacy – Microsoft/Word/Excel
• Strong administrative skills and attention to detail
• Excellent communication and customer service

Responsibilities

• Provide administrative support to the Group Logistics function.
• Coordinate courier, pallet network, haulage and specialist vehicle bookings.
• Track deliveries, obtain PODs and follow up outstanding shipments.
• Investigate delivery issues, damages, shortages and service failures.
• Maintain transport records, carrier information and logistics documentation.
• Support logistics KPI reporting, route planning and vehicle compliance administration.
• Assist with continuous improvement and logistics projects.
• Produce purchase requirements and stock replenishment reports.
• Monitor purchase orders and chase outstanding deliveries.
• Support SRM records and product traceability reporting.

Skills

Strong organisation

Proactive

Excellent communication

Customer focus

Attention to detail

Calm under pressure

Multi-tasking

Teamwork

Education

GCSEs incl. English & maths

Tools

Microsoft Word

Microsoft Excel

Job description

Operations Administrator

Based at Lonsdale Chambers, Stoke

National Minimum Wage

Full Time (Monday-Friday 8:30am-5pm)

26 days holidays (plus bank holidays)

The Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems, and services to the building facades sector - is seeking to appoint a motivated and skilled Operations Administrator to join our operations department based in Stoke.

Key responsibilities include:

Logistics

• Provide administrative support to the Group Logistics function.
• Coordinate courier, pallet network, haulage and specialist vehicle bookings.
• Track deliveries, obtain PODs and follow up outstanding shipments.
• Investigate delivery issues, damages, shortages and service failures.
• Manage logistics non-conformances and carrier claims.
• Liaise with branches, customers, carriers and logistics partners to resolve queries.
• Maintain transport records, carrier information and logistics documentation.
• Support logistics KPI reporting, route planning and vehicle compliance administration.
• Assist with continuous improvement and logistics projects.

Purchasing

• Produce purchase requirements and stock replenishment reports.
• Monitor purchase orders and chase outstanding deliveries.
• Use CRM data to identify large projects and potential stock requirements.
• Support supplier performance monitoring and maintain purchasing records.
• Assist with stock valuation, inventory analysis and stock counts.
• Investigate stock discrepancies and support corrective actions.
• Monitor and report on slow‑moving and obsolete stock.
• Maintain cost prices and purchasing information within business systems.
• Provide administrative support for Supplier Relationship Management (SRM).
• Support product traceability reporting and associated records.

Post holder may also be required to undertake other related duties not listed in this Job Description from time to time according to the needs of the business.

What the ideal candidate will have:

• Strong organisational skills
• To be proactive and ambitious, with a desire to learn and progress
• Confident and articulate with people at all levels, both face to face and over the phone
• Flexible, adaptable, and willing to take on a variety of tasks in order to meet business needs
• Willing to undertake any necessary training and development that will enhance personal/work performance
• Ability to plan, implement and deliver solutions that exceed expectations
• Able to remain calm under pressure
• Able to multi-task
• Well-spoken, polite, pleasant and confident manner
• Smart appearance
• Excellent customer focus, both internal and external
• Strong attention to detail
• Excellent administration skills
• Enthusiastic, committed and reliable
• Able to work in a collaborative environment

Qualifications and Core skills:

• GCSEs (or equivalent) including English and Maths (Grade C/4 and above)
• IT literacy – Microsoft/Word/Excel
• Good Administration Skills
• Attention to detail
• Customer and people skills
• Communication
• Self-starter

In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for6 monthsfollowing the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme. This means thatBenx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.