Operations Administrator

TN United Kingdom; Chester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in fire and security solutions is seeking a proactive Operations Administrator to provide exceptional customer service and operational support. This full-time role offers a dynamic environment with opportunities for growth and a comprehensive benefits package.

Benefits

25 days annual leave plus bank holidays

Additional day off for your birthday

Training and development opportunities

Private medical insurance

Company pension scheme

Opportunities for progression

Team-building events and social activities

Quarterly recognition awards

Qualifications

• Previous experience in an administrative or customer-facing role is essential.

Responsibilities

• Serve as a key contact for customer queries via phone and email.
• Process inspection reports and invoices accurately.
• Assist with scheduling engineer appointments and tracking jobs.

Skills

Organizational Skills

Customer Service

Communication

Proficiency in Office 365

Attention to Detail

Tools

CRM Systems

Job description

Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

Salary: Up to £30,000 per annum, Dependend on experience

Job Type: Permanent, Full Time

About us:

Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to various sectors, including education, social housing, property management, and retail. We provide everything from basic fire extinguishers to large-scale commercial installations, trusted for our quality, reliability, and service.

We are seeking a highly organized, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.

Key Responsibilities:

1. Customer Service & Communication:

• Serve as a key contact for customer queries, providing timely updates via phone and email.
• Coordinate with customers regarding bookings, changes, follow-ups, and service updates.
• Follow up post-service to gather feedback and ensure satisfaction.
• Handle service-related queries and complaints professionally and helpfully.
• Maintain strong relationships with regular clients and ensure high service standards.

Operational Support & Administration:

• Process inspection reports and invoices accurately.
• Manage job and customer data in databases and CRM systems.
• Assist with scheduling engineer appointments and tracking jobs.
• Monitor and respond to emails promptly.
• Coordinate internal communications among teams for seamless service.
• Support general administrative tasks, including document prep, filing, and data management.
• Maintain spreadsheets, generate reports, and ensure data accuracy.
• Handle office tasks such as ordering supplies and maintaining stock levels.
• Answer and route incoming calls appropriately.

About you:

Requirements:

• Strong organizational skills and high attention to detail.
• Excellent customer service skills with a friendly, professional manner.
• Proficiency in Office 365, CRM systems, and business software.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure.
• Proactive, adaptable, and willing to take initiative.
• Previous experience in an administrative or customer-facing role is essential.

The Benefits:

• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Training and development opportunities
• Private medical insurance
• Company pension scheme
• Opportunities for progression
• Team-building events and social activities
• Quarterly recognition awards

If you're organized, customer-focused, enjoy variety, and want to be part of a growing team, we'd love to hear from you.

Please click APPLY to send your CV for consideration.

Candidates with relevant experience or titles such as Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Business Support, or Business Administrator may also be considered.

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Created on 17/05/2025 by TN United Kingdom