Operations Administrator

entrust IT; Bedford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Benefits

Job summary

entrustIT Group is seeking an Operations Administrator to join our Bedford team. This fast-paced, varied role supports scheduling, client communications, and resource coordination to keep projects moving smoothly.

You’ll work closely with the Operations Manager and team to ensure engineering teams have what they need, while maintaining fleet and subcontractor administration. A proactive, organised approach is essential.

Qualifications

• Proven experience in an administrative role.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• A genuine passion for quality and customer service.
• The ability to work effectively as part of a busy team.
• GCSE Maths and English at Grade A*–C, or equivalent.
• A full, clean UK Driving Licence.
• The ability to successfully complete an Enhanced DBS check.
• Experience of operational administration, or a CIPD Level 3 qualification/membership, would be an advantage.

Responsibilities

• Scheduling engineers, people and resources across jobs and sites.
• Organising certifications, access passes, accommodation and expenses for UK-wide teams.
• Liaising directly with clients to answer queries and coordinate engineer activity.
• Supporting the management and administration of the company vehicle fleet.
• Coordinating and administering subcontractors.
• Working closely with the Compliance Team to ensure people and projects operate safely.
• Managing scheduled maintenance and reactive repairs for CCTV and access control customers.
• Providing day-to-day administrative support to the Operations Manager and wider team.

Skills

Admin experience

Organisational skills

Communication skills

Customer service

Teamwork

Driving licence

DBS check

UK work basics

CIPD Level 3 (advantage)

Education

GCSE Maths and English (A*-C)

CIPD Level 3 qualification

Job description

Operations Administrator | Bedford | £30,000 – £35,000 + Benefits

Keep Things Moving. Keep Teams Connected. Make It Happen.

Are you an organised, proactive administrator who thrives when there’s plenty going on?

entrustIT Group is looking for an Operations Administrator to join our growing team in Bedford and play a key role in keeping our people, projects and customers moving in the right direction.

We deliver innovative structured cabling, electrical, WiFi, CCTV and access control solutions across the UK. Behind every successful installation is a busy Operations Team — and we're looking for someone who can help keep everything running smoothly.

The Role

This is a varied, fast-paced role where no two days are likely to be the same.

Working closely with the Operations Manager and wider Operations Team, you'll provide essential administrative and coordination support, helping schedule people and resources, communicate with clients and ensure our engineers have everything they need to deliver an outstanding service.

You'll Be Doing Things Like:

• Scheduling engineers, people and resources across jobs and sites
• Organising certifications, access passes, accommodation and expenses for UK-wide teams
• Liaising directly with clients to answer queries and coordinate engineer activity
• Supporting the management and administration of the company vehicle fleet
• Coordinating and administering subcontractors
• Working closely with the Compliance Team to ensure people and projects operate safely
• Managing scheduled maintenance and reactive repairs for CCTV and access control customers
• Providing day-to-day administrative support to the Operations Manager and wider team

What We're Looking For

We're looking for a highly organised team player who takes pride in getting things right and delivering a first-class service.

• Proven experience in an administrative role
• Excellent organisational and time-management skills
• Strong written and verbal communication skills
• A genuine passion for quality and customer service
• The ability to work effectively as part of a busy team
• GCSE Maths and English at Grade A*–C, or equivalent
• A full, clean UK Driving Licence
• The ability to successfully complete an Enhanced DBS check
• Experience of operational administration, or a CIPD Level 3 qualification/membership, would be an advantage.

What's In It For You?

• £30,000–£35,000 salary
• 28 days' annual leave, including Bank Holidays
• The opportunity to join a growing and innovative technology business
• A varied role with genuine responsibility and plenty to get involved with
• A collaborative team environment where your contribution really matters

Join the Team

If you're an organised administrator who loves keeping things on track, communicating with people and making sure nothing falls through the cracks, this is your chance to become a key part of a growing Operations Team.