Operations Administration Lead – CRM & Process Improvement

Forrest Recruitment Ltd.; Knowsley; On-site; GBP 30,000 - 36,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking an Administration Team Leader to join the Operations team in Knowsley. You will lead the administration function, coordinating a busy team and ensuring accurate orders, quotations, reporting and ISO records.

The role requires strong organisational skills and experience with MS Office 365 and CRM systems. It offers a permanent, full-time position with a salary up to £33,000 per annum.

Qualifications

• Previous experience in an administration leadership or senior administration role.
• Strong organisational and coordination skills.
• Good working knowledge of Microsoft Office 365 (Word, Excel, Outlook).
• Experience using CRM systems.
• Experience within health & safety, compliance or ISO environment would be advantageous.

Responsibilities

• Lead and coordinate the office administration team within the Operations Department.
• Work closely with warehouse and operational teams to ensure smooth day-to-day coordination.
• Manage and maintain the CRM system, ensuring information is accurate and up to date.
• Prepare and issue customer quotations in a timely and professional manner.
• Process purchase orders and maintain associated documentation.
• Coordinate warranty requests with suppliers and internal teams.
• Compile operational and management reports as required.
• Oversee supplier Pre-Qualification Questionnaires (PQQs) and maintain accurate records.
• Support internal auditing activities and maintain ISO-related records.
• Maintain and update the company training matrix.
• Support internal health & safety reporting and associated record keeping.
• Provide administrative and reporting support to the Head of Operations.
• Identify opportunities to improve administrative processes and operational efficiency.
• Provide general administrative support across the Operations Department.

Skills

Leadership experience

Organisational skills

Coordination

Tools

Microsoft Office 365

CRM systems

Job description

Forrest Recruitment Ltd. is seeking an Administration Team Leader to join the Operations team in Knowsley. You will lead the administration function, coordinating a busy team and ensuring accurate orders, quotations, reporting and ISO records.

The role requires strong organisational skills and experience with MS Office 365 and CRM systems. It offers a permanent, full-time position with a salary up to £33,000 per annum.