Operations Admin — Contract & Service (6-Month)

Chartered Management Institute; Kettering; Híbrido; GBP 26.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

21 days' holiday + 8 bank holidays

4.5 days allocated for CMI holiday

Wellbeing support

Inclusion hubs

CMI membership

Rewards and recognition

Pension 6%

Descripción de la vacante

The Chartered Management Institute (CMI) is hiring a Contract & Service Operations Administrator to support Partner Services, bridging Contract Operations and Service Operations. The role involves routine reporting, centre approvals, certificate issuance and programme mapping, with primary responsibility on Thursdays and Fridays.

Based in the UK with a hybrid pattern between home and our Kettering office (2 days per week), you will manage queries, update packages, verify data against agreements,

Formación

• Proven administrative experience in a busy office or customer service team.
• Experience with data entry, record accuracy and file management.
• Strong written and verbal communication skills with excellent attention to detail.
• Familiarity with handling incoming telephone calls and shared mailboxes.
• Experience using Salesforce or similar CRM tools.

Responsabilidades

• Set up and maintain Partner Connect packages for learner registration.
• Manage queries and escalation on the Contract Inbox and shared mailboxes.
• Compile usage reports on package updates, setups, and PAYG additions.
• Lead Contract Operations cover on Thursdays and Fridays.
• Audit contract setups against commercial agreements.
• Support centre approvals, re-approvals and withdrawals.
• Maintain CRM hygiene and data quality in Salesforce.

Conocimientos

Administrative experience

Data entry

Record accuracy

Telephone handling

Mailbox management

Attention to detail

Organisational skills

Communication skills

Herramientas

Salesforce

Descripción del empleo

The Chartered Management Institute (CMI) is hiring a Contract & Service Operations Administrator to support Partner Services, bridging Contract Operations and Service Operations. The role involves routine reporting, centre approvals, certificate issuance and programme mapping, with primary responsibility on Thursdays and Fridays.

Based in the UK with a hybrid pattern between home and our Kettering office (2 days per week), you will manage queries, update packages, verify data against agreements,