Operational Team Manager

Nova Wakefield District Limited; Leeds; Hybrid; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Flexible working

Personal wellbeing budget

Health and wellbeing activities

Staff support networks

Job summary

Touchstone’s Leeds Mental Wellbeing Service (LMWS) is seeking a capable leader to manage a hub of mental health practitioners, driving high-performance service delivery and matrix management. You will oversee daily operations, support multidisciplinary teams and play a key role in improving patient care.

The role involves leading on projects to enhance service delivery and ensure safe, person-centred care, backed by strong communication and leadership skills.

Responsibilities

• Lead a Hub team within Leeds to ensure high performance and service delivery.
• Oversee daily operations and support multidisciplinary teams.
• Contribute to service improvement and patient care.
• Lead projects to enhance service delivery and enable better patient care.

Job description

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that they can only deliver excellence to the people they serve if the people they recruit are happy, empowered, supported to reach their potential and trusted to lead.

Join the Leeds Mental Wellbeing Service (LMWS) and play a key role in managing and leading a team of mental health practitioners to support effective service delivery of a high-volume clinical service, with elements of matrix-management.

You will operationally lead a Hub team within Leeds, ensuring high performance of staff and service delivery and contribute to service improvement. Being involved and leading on projects that enhance service delivery and enable better patient care. Overseeing daily operations, supporting multidisciplinary teams, management of performance and ensuring safe, effective, person-centred care. The ideal candidate will bring strong leadership, service-improvement expertise and excellent communication skills

Information Session: Thursday 24th September at 5:30pm (email for TEAMS link to attend [e-mail] )

CLOSING DATE: Sunday 4 October 2026
Interviews will be held on: Monday 19 October 2026

As an employee of Touchstone, you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Personal wellbeing budget. Access to counselling and 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from their equal opportunities policy. Please note that Touchstone do not hold a sponsor licence and they do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Please note that feedback is not provided to applicants who have not been shortlisted. Touchstone reserve the right to close this vacancy early if they receive sufficient applications for the role.

Registered charity no: 1143640 | Company no: 07183132

Registered office: Nova Wakefield District Limited, 11 Upper York Street, Wakefield WF1 3LQ