Operational Team Manager

Radio Asian Fever; Leeds; Hybrid; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Flexible working

28 days annual leave + bank holidays

Wellbeing budget

Staff counselling helpline

Learning and development

Job summary

Touchstone, Leeds Mental Wellbeing Service, is seeking an experienced service lead to manage a hub of mental health practitioners and drive high-volume clinical service delivery.

You will oversee daily operations, lead performance, and contribute to service improvement, with a focus on safe, person-centred care and effective cross-disciplinary collaboration.

Qualifications

• Experience leading a multidisciplinary mental health team.
• Strong service-improvement and project leadership skills.
• Excellent communication and stakeholder management.

Responsibilities

• Lead a Leeds Hub team to ensure high performance and service delivery.
• Oversee daily operations and support multidisciplinary teams.
• Drive projects to improve service delivery and patient care.

Job description

Leeds Full Time Agenda for Change Band 7, £49,387 - £56,515

Job Description

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

Join the Leeds Mental Wellbeing Service (LMWS) and play a key role in managing and leading a team of mental health practitioners to support effective service delivery of a high-volume clinical service, with elements of matrix-management.

You will operationally lead a Hub team within Leeds, ensuring high performance of staff and service delivery and contribute to service improvement. Being involved and leading on projects that enhance service delivery and enable better patient care. Overseeing daily operations, supporting multidisciplinary teams, management of performance and ensuring safe, effective, person-centred care. The ideal candidate will bring strong leadership, service‑improvement expertise and excellent communication skills.

Information Session: Thursday 24th September at 5:30pm (email for TEAMS link to attend [e-mail] )

CLOSING DATE: Sunday 4th October 2026

Interviews will be held on: Monday 19th October 2026

As an employee of Touchstone, you will benefit from the following:

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Personal wellbeing budget. Access to counselling and 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under‑represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e‑mailing [e-mail]. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.