Business Support Officer (Crisis Support Services)

Touchstone Support - Mental Health Charity; Wakefield; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working opportunities

HealthHero – Employee Assistance

Personal wellbeing and training budget

24/7 confidential staff helpline

Job summary

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Join our Crisis Support Services team to help deliver vital mental health services through administration, recruitment support, data analysis and digital innovation in Wakefield, Kirklees and Leeds.

You will work alongside colleagues to respond to queries, promote inclusive access and support service improvement, including roll-out of digital improvements with the Business Change

Qualifications

• This role provides administration support to senior management and recruitment, and uses data analysis to improve services.
• Contributes to developing systems and digital applications to support service delivery, monitoring and evaluation.
• Works to ensure processes are efficient, accurate and compliant across the Here For You services.

Responsibilities

• Provide admin support to senior management and recruitment activities.
• Liaise with commissioners, partners and service users to respond to queries.
• Support data analysis, reporting and service evaluation to inform improvements.
• Assist with rollout of digital improvements in line with service needs.

Skills

Administration

Data analysis

Recruitment support

Digital applications

Job description

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

Join our compassionate Crisis Support Services team and help make a meaningful difference in people’s lives across Kirklees, Leeds and Wakefield. In this varied and rewarding role, you’ll support the delivery of vital mental health services through administration, service improvement, recruitment support, data analysis and digital innovation. Working alongside dedicated colleagues, partners and communities, you’ll help ensure our services remain responsive, accessible and welcoming to everyone who needs support, every single day.

Tasks

This role is responsible for ensuring quality business support is provided to the Head of Crisis Services, Management Team, and wider workforce within Touchstones’ Here For You Services to support the delivery, evaluation, and improvement of services which contribute to service growth and sustainability. This will include direct liaison with commissioners, senior management, stakeholders, and service users, to respond to queries appropriately and promote the service.

This role will require the post holder to uphold the health and safety requirements of facilities working with other managers, and support with the roll out of digital improvements in line with service needs and under the direction of the Business Change Manager.

Requirements

This role will provide administration support to senior management, recruitment support, data analysis, and ensuring effective systems and administration processes are in place. This will include contributing to the development of systems and digital applications that support service promotion, delivery, monitoring, and evaluation.

Benefits

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. All applicants who disclose a disability and meet the essential criteria will be interviewed. Additional information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.