Operational Team Leader

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; On-site; GBP 42,000 - 53,000; Full time

Benefits offered by this job

Annual incentive bonus

Pension up to 12% company contribution

Life assurance 4x pensionable salary

Health and wellbeing benefits

Job summary

Yorkshire Water is seeking an Operational CFS Team Leader to manage a frontline field services team from the Esholt depot, ensuring reliable on-site coverage and first-time fixes. You will drive health and safety, coach staff, and oversee cyclic maintenance while coordinating with customer service to meet targets.

The role requires a full UK driving licence, 37 hours per week, weekend rota participation, and a strong emphasis on service excellence and regulatory compliance.

Qualifications

• Experience leading front-line field teams in a utilities setting.
• Health and safety management with training or certification (IOSH preferred).
• Excellent communication and negotiation skills with stakeholders.
• Valid UK driving licence and willingness to travel as required.

Responsibilities

• Lead and manage a field technician team to ensure first-time fixes and high service levels.
• Oversee on-site operations, health and safety, and regulatory compliance.
• Coach teams, monitor performance, and drive continuous improvement.
• Coordinate with customer service and other stakeholders to meet SLAs and budgets.

Skills

People leadership

Health & safety management

Communication

Influencing & negotiation

Project management

Full UK driving licence

Education

IOSH qualification

Job description

Operational CFS Team Leader

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We offer a salary from £42,138 to £52,672 depending on experience.

Annual incentive related bonus.

Attractive pension scheme (up to 12% company contribution).

Development opportunities in line with the Operations Team Leader progression plan.

25 days annual leave plus bank holidays - plus an extra two wellness days!

Life assurance cover of 4 times pensionable salary.

A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme.

Online GP service, cycle to work scheme, gym membership discounts and many more!

We have an opportunity for an Operational CFS Team Leader to join our customer field Service Team at Yorkshire Water and be a part of helping us to provide the best service to our customers. Could this be you?

Location: You will be based from our Esholt site. There is an expectation that most of your time will be spent working from the operational depot where your team operates from.

Work type: Permanent. Our assets are operational 24 hours a day, 365 days a year. The role is working 37 hours per week, providing 07:00 to 20:00 on-site cover working weekends on a one in seven rota.

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

The Operational CFS Team Leader plays a crucial role in managing and leading a team of front-line field technicians in a specific geographical area to deliver "first time fix" solutions to customers and environmental problems.

The Operational CFS Team Leader is responsible for ensuring the efficient operation of the wastewater network, preventing failures, and improving customer service. The role involves managing customer issues, driving performance management, coaching resources, ensuring health and safety standards are met, and working closely with stakeholders to achieve regulatory targets and company goals.

Overall, the Operational CFS Team Leader is responsible for delivering high-quality solutions, meeting customer and environmental needs, and maintaining compliance with internal SLAs, regulatory requirements, and budget targets.

Where you fit in!

As our Operational CFS Team Leader you will be responsible for managing and leading a team to ensure high performance, compliance with safety policies, and effective customer service delivery. You will be tasked with on-site management of field resources, coaching and feedback to ensure understanding of procedures and behaviour, and driving excellent standards in health, safety, and operational performance. Additionally, you will be responsible for managing commercial vehicles, resolving customer issues on the sewerage network, and implementing cyclical maintenance programs to support flooding and pollution prevention.

You will also conduct procedural audits, manages operational incidents, and ensures all required documentation is completed within SLAs and have line management responsibilities, work closely with customer service teams, and build relationships with key stakeholders.

What skills & qualifications you will need:

The successful candidate will be a passionate customer focused and experienced people leader who can drive the team to maximum productivity and efficiency whilst instilling a customer and environment work ethic to achieve maximum customer satisfaction and contribute to the company's service targets.

You will have experience of Health and Safety Management processes and procedures and be H&S trained, ideally IOSH qualified.

You will have the ability to drive and embed key performance measures on pollution and flooding and be able manage and lead change initiatives out in the field.

You will have rigorous attention to detail and be a good communicator, with excellent Influencing and negotiation skills, whilst also having the ability to build and maintain a network of working relationships both internally and externally.

You will have experience of incident management and crisis response, with the ability to identify and solve issues in a timely and effective manner, to ensure that network activity doesn't have an adverse impact on network stability or customer service.

You will be proficient in the use of IT and have in-depth knowledge of Microsoft applications.

Travel is required as part of this role, therefore a full valid UK driving licence is required (No more than 6 points).

Yorkshire Water is a 24/7 Operation; therefore, flexibility is a requirement of this role. Once fully trained, you will be required to participate in an out of hours stand-by rota.

You will also benefit from having:

Understanding of sewer networks, common failure modes and solutions. Although, your technical experience may lie within the wider wastewater services, broader industries, and utilities.

Experience and knowledge of regulatory measures, particularly Pollutions, Internal Flooding, External Flooding, Stability and Reliability SIM and associated response times.

Technical Knowledge - understands the wastewater network and how it operates.

Expert knowledge of WWS network assets.

Project management experience.

Knowledge of company Quality systems and CRSA.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do this sound like your cup of tea?

If you've got experience in leading people and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date: 6th September.

Interviews will be ongoing.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.