Resilience & Response Team Leader

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; On-site; GBP 42,000 - 53,000; Full time

Benefits offered by this job

Company car/allowance

Annual bonus

Pension up to 12%

Life assurance

25 days + wellness days

Job summary

Yorkshire Water is seeking a Resilience & Response Team Leader (Waste) based at Leeds Valley Park to manage 24/7 desks for Wastewater Networks and Pollution Coordination. The role requires on-site presence, leading two teams, and ensuring effective incident management and performance delivery.

You will drive continuous improvements, develop KPIs, and collaborate with compliance, policy teams, and regional plans to guarantee robust 24/7 operations.

Qualifications

• Strong leadership and coaching abilities.
• Experience leading large, remote/onsite teams.
• Able to develop and monitor KPIs and performance metrics.
• Ability to influence and drive change in a complex operation.

Responsibilities

• Lead two teams of 24/7 Remote Asset Optimisers in Waste networks.
• Implement strategies to maximise remote interventions and reduce callouts.
• Develop and report KPIs to support teams and stakeholders.
• Manage incidents and ensure rapid resolution.
• Maintain 24/7 resilience via approved shift principles.
• Communicate progress to all levels and external partners.
• Upskill and develop Optimisers through coaching and training needs.

Skills

Leadership skills

Management qualification

Engineering or Science background

Driving licence

Education

Management/Engineering/Science qualification

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a salary (Salary band 4b) from £42,214 - £52,767 per annum dependant on experience

• This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance (£3000 per annum) subject to meeting all BNU company criteria.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Resilience & Response Team Leader (Waste) progression plan
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus two extra wellness days!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Where I'd work

This role is based at Leeds Valley Park. This role leads an anchored workforce and is required to be on site 4 days per week.

Work Type

This is a permanent opportunity, working full time, 37 hours per week within our working window of 8:00am - 6:00pm, Monday - Friday

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

As our Resilience & Response Team Leader (Waste) you will focus and improve on business processes associated with the overall management and operation of our 24/7 desks for Wastewater Networks and Pollution Coordination in Central Control. This is a key role in the management of our Wastewater Treatment works, networks & pumping stations and their performance through effective measurement, prioritisation, and delivery of initiatives.

You will

• Manage and coach two teams of 24/7 Remote Asset Optimisers who are responsible for monitoring and analysing telemetry alarm data.
• Implement strategies to maximise remote interventions, enhancing resilience & reducing callouts in line with Alarm Governance.
• Develop, Monitor, and report on a range of KPIs and targets to support the Network Optimisers and Pollution Coordination teams.
• Manage escalation and ensure that incidents are brought to resolution as quickly as possible.
• Ensure 24/7 Resilience is maintained across the teams by applying the approved shift principles and protocols.
• Communicate progress and performance at all levels within the organisation and with external stakeholders.
• Create a safe working environment for the Optimisers to fully understand their role and impact on other teams.
• Manage team performance in line with the companies Talking Performance principles to drive towards creating & maintaining a high performing team.
• Be responsible for the development and upskilling of Optimisers to ensure that they are fully competent and effective in their daily tasks through coaching and identification of development and training needs.
• Directly engage with all levels of Clean Water field operations management to build strong relationships and align approaches for support.
• Liaison with compliance and policy teams to ensure procedural compliance is driven throughout the team.
• Ensure that robust financial management and commercial awareness form the foundation of all business decisions, aligning local activities with the unit and company plans.
• Drive and encourage innovation within the team and ensure it is properly prioritised at regional level for evaluation and subsequent implementation.

What skills & qualifications you will need

The successful candidate will

• Have excellent leadership skills balanced with analytical and creative abilities.
• Ideally possess a Management, Engineering or Science qualification or have previous experience gained within the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors
• Previous experience of managing and leading a team with a proven track record of driving sustainable performance against challenging business targets.
• Be innovative, constantly looking for new ways of working and improving. You will be able to bring to life our core values of outstanding safety management and customer service.
• Have notable experience of delivering a high standard of customer service within a significant asset-based operation.
• Be able to develop and maintain effective internal and external working relationships.
• Have previous experience of supporting and embedding change, able to influence and drive the right culture and behaviours.
• Have technical understanding of Wastewater processes.
• Have analytical skills and fault diagnosis of production processes.
• Be knowledgeable in regards Wastewater above ground assets.
• Have previous experience in incident management.
• Valid driving licence with no more than 6 points

Recruitment Process

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Closing Date

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

No agencies please.