Network Operations Technician

Yorkshire Water; Bradford; On-site; GBP 30,384 - 37,880; Full time

Benefits offered by this job

Competitive salary

Annual incentive bonus

Pension scheme with up to 12% contribution

Health and wellbeing benefits

Job summary

A regional water provider in Bradford is seeking a Network Operations Technician to manage sewer network issues, ensure quality service, and contribute to environmental protection. The position involves maintaining customer sewer alarms, working outdoors in varied weather, and requires a valid driving license. Candidates should be flexible, problem-solving oriented, and possess strong communication skills. The role offers a competitive salary range of £30,384 to £37,880 along with various benefits.

Qualifications

• Previous experience in a customer-service role with face-to-face communication is required.
• The ability to diagnose faults and determine root causes is essential.
• Candidates must pass medical criteria for confined space work.

Responsibilities

• Deliver first-time fixes and same-day solutions to customers and environmental issues.
• Proactively maintain the sewerage network to prevent escapes and flooding.
• Investigate sewerage system issues and support operational teams with investigations.

Skills

Practical mindset

Excellent communication skills

Flexibility to work various rotas

Rational problem-solving

Job description

Join to apply for the Network Operations Technician role at Yorkshire Water.

We are a water and wastewater company serving over 5.4 million people and the millions who visit our region each year. We aim to provide clean and safe drinking water, effective wastewater treatment, protect the environment, and support communities in Yorkshire.

Benefits

• Competitive salary: £30,384‑£37,880 (based on 40 hours per week)
• Annual incentive bonus up to £1,000
• Attractive pension scheme (up to 12% company contribution)
• 25 days annual leave plus bank holidays and an extra wellness day
• Life assurance cover of 4 times pensionable salary
• Health and wellbeing benefits: health cash plan, critical illness insurance, dental insurance, partner cover, retail savings scheme, online GP service, cycle‑to‑work scheme, gym membership discounts, and more

Location

Bradford area, West Yorkshire – approximately 30–40 minutes from the Esholt wastewater site.

Work type

Permanent positions on a 4 on 4 off 40‑hour shift pattern (rotational). The role may require late, early, and weekend work. Out‑of‑hour standby rota will be required after full training. Flexibility and readiness to work in hazardous environments is essential.

About the role

As a field‑based Network Operations Technician you will deliver “first‑time fix” and same‑day solutions to customers and environmental issues, maintain the sewerage network to prevent escapes, and support the asset plan for network maintenance.

Responsibilities

• Provide first‑time fix solutions to customers and the environment while ensuring quality follow‑on work adheres to standards and specifications
• Set up sites correctly and complete requisite planning and risk assessments (POWRA) before and during jobs to mitigate risks
• Proactively and reactively maintain the sewerage network to resolve and prevent sewage escapes (flooding and pollution) and ensure no repeats
• Work closely with Yorkshire Water teams and contracted partners on site to resolve operational issues on the sewer network
• Operate various vehicle types as required, depending on work availability
• Investigate sewerage system issues, prevent repeat customer contacts, and support other operational teams with investigations into sewer asset problems
• Use IT systems to collate information, relay feedback, and capture evidence, including photographs, plans, and reports of escapes/issues
• Maintain and install Customer Sewer Alarms on the network and collaborate with third‑party providers when necessary
• Comply with all health and safety practices and procedures, demonstrating financial awareness in everyday operations and providing technical support and first‑line response to customer contacts
• Participate in the out‑of‑hour standby rota after full training
• Work within confined spaces, meeting strict medical criteria (BMI, vision, blood pressure, hearing, spirometry)
• Possess a full valid driving licence with no more than 6 points

Skills & Qualifications

• Practical mindset, comfortable working outdoors in all weather, and hands‑on approach to tasks
• Previous experience in a customer‑service role with face‑to‑face communication
• Ability to develop and maintain effective internal and external relationships and influence outcomes
• Prepared to question and report unsafe working practices
• Excellent communication skills, with experience delivering against challenging business targets
• Ability to diagnose faults and determine root causes
• Rational problem‑solving skills and basic IT skills for capturing site information on a Toughbook
• Flexibility to work a variety of rotas, including out‑of‑hour standby, and willingness to travel (30‑40 minutes to Esholt)
• Pass medical criteria (BMI, vision, blood pressure, hearing, spirometry) for confined space work
• Valid driving licence (no more than 6 points)

Additional Benefits & Qualifications

• Understanding of sewerage systems and performance issues
• Competence in Yorkshire Water relevant IT systems
• Previous experience in water or wastewater sectors, broader utilities, process or manufacturing industry sectors, or knowledge of drainage and sewerage systems is advantageous

We support flexible working patterns and job share options to help you balance work and life.

If you have front‑line operations experience and want to help deliver excellent customer service while protecting the environment, please apply.

Interview dates will be ongoing until the end of November 2025.

Successful applicants will undergo pre‑employment checks, including a basic disclosure check, and may require security vetting. All roles are subject to a medical questionnaire and further medicals if required.

We are proud to serve the Yorkshire region and are committed to a diverse and inclusive environment that reflects the communities we serve. We encourage candidates of all backgrounds to apply.

Kelda Group reserves the right to close this position before the published closing date. Please submit your application as soon as possible.

No agencies, please.