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Operational Support Team Assistant

Steamship Mutual

London

On-site

GBP 25,000 - 30,000

Full time

2 days ago

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Job summary

A leading P&I insurance company is seeking a Team Assistant to manage screening checks and support their Operational Support Team. This entry-level role offers a collaborative environment along with a clear path for career development, focusing on integrity and excellence.

Benefits

Competitive hybrid working policy

Clear career pathway for skill enhancement

Qualifications

Previous experience or knowledge of KYC operational support preferred.
Flexible team player with good judgement.
Proactive in setting and prioritising work.

Responsibilities

Conduct screening checks and file reports appropriately.
Refer issues to Operational Support Team Leader.
Maintain daily Exceptions Reports.

Skills

Effective communication

Attention to detail

Organisation

Self-motivation

Education

Previous administrative experience

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Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

To carry out and monitor screening checks within the organisation and to assist the Operational Support Team.

About the company

Overall Job Purpose:

To carry out and monitor screening checks within the organisation and to assist the Operational Support Team.

Requirements

Key Responsibilities:

Ensure screening/sanctions checks are conducted in a timely manner with all reports filed on the appropriate file
Refer any problems/questions to the Operational Support Team Leader
Any potential High/Medium risks to be referred to Legal for Further Investigation
Maintain the daily Exceptions Reports and Update Underwriting System where necessary
Maintain overnight updates
Investigate and rectify failed screenings through the automated claims screening function
Undertake Ad hoc Projects and reporting tasks that may be required from time to time
To undertake specific projects such as claim file and underwriting reviews, as directed
To contribute to the continuous development of company procedures and systems
To carry out any other duties within the scope of personal skills and abilities whenever reasonably instructed
To attend appropriate training and develop relevant knowledge and skill

Person Specification:

Previous administrative experience or knowledge of KYC operational support preferred
Effective communication and interpersonal skills across all levels, both written and verbal
Flexible team player and ability to work on own initiative but sufficient judgement to know when to refer to Manager
Good self-motivation, proactive outlook in setting and prioritising work and meeting deadlines
Good organisational skills and attention to detail

Benefits

What you will get:

Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge
We offer great work life balance initiatives, including competitive hybrid working policy
Clear and transparent career pathway - offering you continued support with enhancing your skills and creating employment development opportunities

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.

Transparency - building strong relationships based on trust and open communication.

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.

Collaborative - embracing flexibility, diversity, and inclusivity.

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**

Seniority level

Seniority level
Entry level

Employment type

Employment type
Contract

Job function

Job function
Administrative
Industries
Technology, Information and Internet

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