Operational Support Specialist

Games Workshop; Nottingham; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

33 days holiday per year

Staff discount 25-50%

Matching pension up to 7.5%

Profit share bonus

Share Save scheme

Job summary

Games Workshop is seeking an Operational Support Specialist to join the Logistics Team at our East Midlands gateway distribution hub. You will analyse data, review specifications, and develop detailed test plans and scripts to ensure high-quality results for logistics systems.

You will support IT integrations and major projects, escalating issues to vendors as needed. Based at our hybrid East Midlands location near Nottingham, you’ll monitor daily operations and collaborate with the team to

Qualifications

• Experience in system testing and warehouse management systems.
• Strong communicator who can overcome problems quickly.
• Ability to analyse data to enable successful delivery of new solutions.

Responsibilities

• Review specifications and requirements to produce detailed test plans, scripts, cases, and exit reports.
• Support testing on major projects and understand requirements for IT/logistics integrations.
• Escalate and triage issues to vendors and monitor operations to prevent disruption.

Skills

System testing

Data analysis

Communication

Tools

Warehouse management systems

Job description

About The Job

Games Workshop has an exciting opportunity for an Operational Support Specialist to join our Logistics Team at our East Midlands gateway distribution hub.

If you’re a strong communicator who can overcome critical problems at pace and are driven by a passion for testing and delivering quality to ensure a better user experience, then this could be the role for you!

Reporting to the Logistics Systems Manager, you’ll work as part of a team to ensure the effective implementation and ongoing success of our logistics systems. You’ll analyse data to enable the successful delivery of new solutions. We’re looking for someone with an inquisitive approach who is keen to exchange ideas, is practical, and has the experience to help improve the effectiveness of our systems and operations.

In this role, you’ll review and analyse specifications and requirements to produce detailed test plans, test scripts, test cases, and test exit reports to ensure the delivery of high-quality results. You’ll also be responsible for understanding requirements to support Logistics and IT integrations and support testing on major projects.

You will be confident in escalating and triaging issues to vendors where necessary; you’ll ensure that all parties are clear on terminology. You will provide ongoing daily monitoring and support to operations to identify and eradicate issues before they stop or slow the operation and to work alongside the team to ensure any challenges are resolved.

This is a fantastic opportunity to join Games Workshop’s Logistics team. Being knowledgeable in your field, you’ll have firsthand experience of system testing and warehouse management systems. We always look for people who are as committed as we are, and who believe in and care about the things we do, so if the above sounds like you, get in touch!

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.

The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.

In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!

• 33 days holiday per year (including public holidays)
• matching contributory pension scheme up to 7.5%
• profit share bonus (subject to GW meeting profit targets)
• option to join our Share Save scheme
• a staff discount of between 25% and 50% on our products!

Other Essential Information

Location: This is a hybrid role, where you will be expected to be in the office 3 days a week at East Midlands Gateway, our Distribution centre, near East Midlands Airport.

Closing date: The closing date for applications is midnight, UK time, on Sunday 8th November 2026.