IT Support Technician

Games Workshop Group PLC; Nottingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Profit share bonus

Pension up to 7.5%

Share Save scheme

Staff discount 25-50%

Job summary

Games Workshop Group PLC is seeking an IT Support Technician to join our IT Service Desk team. Based at our new Distribution site in Derbyshire, you’ll be the first point of contact for remote users and stores across Europe, logging, troubleshooting and resolving incidents with hardware and software requests.

You should have a strong customer-service ethos and experience with Windows operating systems, AD/DNS/VPN concepts, and ITSM ticketing.

Qualifications

• Experience in a customer-facing IT support role.
• Proficient in Windows operating systems and server technologies.
• Ability to log, triage and resolve incidents with a methodical approach.
• Strong teamwork and customer-service mindset.

Responsibilities

• Log, troubleshoot and resolve incidents and requests for hardware and software.
• Act as first point of contact for remote users and retail stores across Europe.
• Log information in the ticketing system and triage incidents face-to-face and over the phone.
• Work across multiple areas of the business and contribute to continuous improvement.

Skills

Customer service

Troubleshooting

Communication

Tools

ITSM systems

Ticketing system

VPN

Job description

Games Workshop has an exciting opportunity for an IT Support Technician to join our IT Service Desk Team that is responsible for ensuring the efficient support of our IT systems and services throughout Games Workshop. You’ll be passionate about working across multiple areas of the business from design studios to logistics, providing IT support and resolutions. This role will see you contributing to a culture of continuous improvement and strong teamwork.

Based at our new Distribution site in Derbyshire, close to Junction 24a of the M1, you will be the first point of contact for multiple remote users and retail stores across Europe, being responsible for logging, troubleshooting, resolving incidents and dealing with requests for hardware and software applications. You will demonstrate a strong work ethos, taking pride in resolving issues promptly whilst remaining calm and professional, ensuring you positively manage customer expectations to deliver a proficient service.

Strong working knowledge in a customer-facing IT Support role with a technical, methodical, and intelligent approach to troubleshooting and problem-solving will be key. You will log information in our ticketing system and triage incidents face-to-face and over the phone. Ideally, you will understand ITSM, helpdesk applications and be proficient in Windows Operating Systems and Server Technologies with knowledge of Active Directory or other similar systems, as well as DHCP, DNS, VPN, VOIP Telephony and Virtualisation.

We are looking for someone who thrives in environments that demand resilience and elevated levels of customer service. Being proactive with the ability to work independently or as part of a team, you will deliver a friendly and speedy service.

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.

The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.

In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!

Other Essential Information

Closing date: The closing date for applications is midnight, UK time on Sunday 8th November 2026

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