Operational Support Officer

Ashfield District Council; Sutton-in-Ashfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

Le Conseil du District d'Ashfield recherche un individu enthousiaste et motivé pour rejoindre leur équipe de soutien opérationnel dédiée aux opérations de logement. Le rôle implique la gestion de demandes de réparation et la planification de rendez-vous pour les réparations, tout en étant au service d'une clientèle variée. Le candidat retenu jouera un rôle clé dans l'amélioration continue des services offerts, utilisant diverses technologies pour interagir de manière efficace avec les clients.

Qualifications

• Capable de fournir des conseils techniques et diagnostiquer des besoins de réparation.
• Expérience préalable dans un environnement de centre d'appels serait un plus.
• Motivé et capable de travailler sous pression.

Responsibilities

• Gérer les demandes de réparation en assurant un service client de qualité.
• Planifier des rendez-vous pour les réparations avec l'équipe appropriée.
• Mettre à jour les dossiers clients et effectuer des tâches administratives.

Skills

Organisation

Communication

Résolution de problèmes

Job description

We are looking for an enthusiastic, self-motivated, and organised individual who is looking for a challenging role in our award-winning housing operations department.

The Operational Support department provides a wide range of services in support of housing repairs and maintenance sections. You will join a fast-paced call centre team providing excellent frontline and back-office services.

Operational Support provides a dedicated point of contact for reporting housing repair requests, and handles over 55,000 enquiries yearly, by telephone, email, and at our offices. You will provide technical advice and diagnose repair requirements predominately over the phone so solving problems and queries in a quick and efficient manner is key.

You will work closely with our Repairs Planners to schedule appointments for the appropriate trades to carry out repair requests. You will utilise computer systems and software to log customer interactions, update customer records, and perform necessary administrative tasks.

You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels.

If you would like a confidential discussion about the role, please contact Emma Stocks on 01623 457901 or at [e-mail].

Closing date: 8 July 2025

Interview date: Thursday 17th July 2025