Operational Support Officer - Visits

Serco; Doncaster; On-site; GBP 20,000 - 30,000; Part time

Job summary

Serco seeks a Part-Time Operational Support Officer who will ensure the security and efficiency of daily operations within the visits department. This role involves liaising with managers, checking equipment, and monitoring visitors to maintain safety. Offering a collaborative work environment, Serco is dedicated to essential public services.

Benefits

Up to 6% contributory pension scheme

Supportive culture

Qualifications

• Experience in security or operational support roles is beneficial.
• Desirable qualification in Customer Services.
• Attention to detail and strong communication skills are essential.

Responsibilities

• Liaise with the Visits Unit Manager regarding daily instructions.
• Check equipment and ensure security measures are followed.
• Verify visitor IDs and operate the Camera Room.

Skills

Customer Service

Attention to Detail

Communication

Education

NVQ Level 2 in Customer Services

Job description

Select how often (in days) to receive an alert:

• Working hours: Part-Time, 30 hours per week

Here in the Serco recruitment team, we're responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services, and Healthcare.

As the Operational Support Officer, you will report for duty at the appropriate time to check the daily details and commence your post for the day. You will liaise with the Visits Unit Manager or PCO in charge regarding any special instructions for the day ahead. You will ensure that equipment at your work station/post is in good working order and that any required test checks are completed (x-ray equipment, Vis Fingers, metal detectors, etc.).

Operational Support Clerks should be aware of all security measures in place within the visits department and the prison as a whole, noting and reporting any discrepancies or suspicious practices by visitors or staff that may compromise security. You will physically check all visitors, including their person, clothing, and personal items, and verify their ID is correct. You will operate the Camera Room and Visits Podium, advising visitors on what they can and cannot have in their possession under the Offender Management Act 2007 and the regulations of HMP & YOI.

In return, we offer a supportive and collaborative environment that respects work/life balance and contributes to delivering vital public services in the UK.

What you need to do the job -

NVQ Level 2 in Customer Services is desirable.

Why Serco?

• Meaningful and vital work: As part of a highly collaborative team, you'll influence hiring managers' efforts that help deliver vital services.
• A world of opportunity: Working for a globally operating business across five vital sectors, your next challenge won't be hard to find.
• Great people: Work with motivated, supportive, and experienced colleagues where no two days are the same.

What we offer

• Up to 6% contributory pension scheme
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

All Serco employees must ensure their current line manager is aware of their application. For confidential enquiries, please contact MyHR. Serco is a Disability Confident Leader employer and committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For application assistance, please contact 0345 010 4000.