Operational Support Officer

North Lincolnshire Council; Scunthorpe; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading council in North Lincolnshire is looking for an Operational Support Officer to join the Waste Services Team. This role involves serving as a point of contact for customers and performing various administrative tasks. The ideal candidate will have experience in administration and finance, strong communication skills, and the ability to work effectively in a team. The council offers a supportive work environment with tailored training and a pension scheme.

Benefits

Pension scheme

Immediate life cover

High-standard training

Qualifications

• Experience in administration and financial environment.
• Ability to meet strict deadlines and work effectively as part of a team.

Responsibilities

• Provide service to internal and external customers.
• Support operational and policy teams within Waste Services.
• Perform technical clerical duties and manage spreadsheets.

Skills

Communication

Numeracy

Accuracy

Literacy

Job description

Job Title: Operational Support Officer - Waste Services Team

1. Role Overview: We are seeking to appoint an Operational Support Officer within the Waste Services Team to serve as a point of contact for our Commercial Waste customers and to perform administrative tasks within a busy team environment.
2. Key Responsibilities:
   • Provide consistent and quality service to internal and external customers, including domestic and commercial waste and recycling queries.
   • Support the wider operational and policy teams within Waste Services.
   • Perform technical clerical duties such as managing spreadsheets, maintaining database systems, handling general clerical and finance-related tasks, and responding to enquiries via phone.
3. Candidate Requirements:
   • Previous experience in an administration and financial environment, demonstrating numeracy, accuracy, and literacy skills.
   • Good communication skills, both oral and written.
   • Ability to meet strict deadlines and work effectively as part of a team.
   • Experience with manual and electronic information systems for storing and retrieving data.
4. Additional Information: We offer a pension scheme based on your career average pay with immediate life cover, and we hold a Silver Award for Investors in People. We are committed to delivering high-standard training tailored to your needs.
5. Application Details: Please refer to the attached job description and employee specification when completing your application to demonstrate your suitability for the role.
6. Contact: For further information, please contact Rachel West, Waste and Recycling Services Officer, at 01724 297977 or via email.
7. Our Values: We are organized around the people and place of North Lincolnshire, striving to make our area the #BestPlace for residents by embodying our values of equality, excellence, integrity, and self-responsibility.