Operational Support Officer

Sussex Community NHS Foundation Trust; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen for an Operational Support Officer at a leading NHS Trust. The role provides crucial operational and project management support, focusing on data monitoring and technology pathways for diabetes care. Join an award-winning service that prioritizes compassionate care and offers flexible working options.

Benefits

Flexible working options

Excellent training and development opportunities

Cost-effective workplace nurseries

Qualifications

• Excellent attention to detail.
• Strong communication and organisational skills.

Responsibilities

• Provide operational and project management support.
• Monitor and analyze Key Performance Indicators (KPIs).
• Manage administration functions for diabetes technologies.

Skills

Attention to detail

Communication

Organisational skills

Job description

Diabetes Care For You has an exciting opportunity to join the award winning service as an Operational Support Officer.

The Operational Support Officer role is a split administration and business focussed management position, providing operational and project management support to the Operational Lead and Clinical Leads, including overarching leadership and supervision to the Diabetes administration team. This may include managing meetings, room bookings, rota building, data monitoring, service performance and development, audit collation, project work, complaints resolutions and action logs. The post holder will need to have excellent attention to detail, communication and organisational skills.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

The role will involve regular monitoring of the service’s Key Performance Indicators (KPI) to ensure targets are met and appropriate actions taken to ensure service delivery is maintained. It is essential that the postholder will be able to analyse data/trends and review breaches to provide a detailed narrative of escalations.

The postholder will be responsible for the administrative processes and functions of all aspects of technology pathway(s). This will involve day-to-day management and organisation of the set up and delivery of diabetes technologies for people living with Type 1 diabetes. You will be required to communicate with patients, suppliers and healthcare professionals to oversee the delivery of all related consumables to ensure continuous uninterrupted treatment to patients.

The post holder will work closely with the Operational Lead, Clinical Leads whilst being the main source of support for the Diabetes admin hub based at Moulsecoomb Health Centre. These discussions will include matters relating to service delivery, in particular activity data, HR/recruitment issues, conflict resolution, financial and staffing issues as well as strategic planning for the service

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast
  
  

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

For further details / informal visits contact: Name: Kim Preece Job title: Operational Lead Email address: [e-mail] Telephone number: 07741 329099