Housing Support Officer – Brighton (Maternity Cover)

Myshon; Brighton; On-site; GBP 28,000; Full time

Job summary

Une entreprise spécialisée dans le secteur du logement social recherche un Housing Support Officer pour un contrat fixe de 9 mois. Le candidat idéal apportera un soutien aux individus, aidera à gérer leurs besoins quotidiens et travaillera en étroite collaboration avec des agences externes pour garantir un service de qualité. Ce rôle nécessite un engagement envers la sécurité et la confidentialité, ainsi que des compétences solides en communication et en résolution de problèmes.

Benefits

25 jours de congés annuels plus jours fériés

Programme d'aide 24h/24

Pension d'entreprise

Assurance vie

Programme de parrainage

Indemnités de maladie

Dispositif de sécurité pour travailleurs isolés

Qualifications

• Au moins un an d'expérience professionnelle en finance ou en comptabilité.
• Qualifications en relation avec les adultes vulnérables.
• Capacité à travailler de manière autonome et à prendre des initiatives.

Responsibilities

• Travailler avec chaque individu pour identifier les besoins et les soutenir.
• Soutenir les individus dans leurs activités quotidiennes et gérer les plans.
• Collaborer avec des professionnels externes selon les besoins changeants des locataires.

Skills

Communication

Problem Solving

Analytical Skills

Tools

MS Excel

Microsoft Navision

Job description

Housing Support Officer - Brighton (Fixed Contract)

Reports to:Regional Manager – Housing

Salary:£27,050 per annum

Hours:40 p/w

Contract:Fixed – Maternity Cover – 9 Months

Location: Brighton

MYSHON is a specialist company operating across social housing sub-sectors.

As a result of our vast experience and knowledge, we are able to consult, advise and restructure housing portfolios operating within social housing.

To ensure high-quality lead support is given to each individual with a wide range of needs. You will be offering support with daily living and promoting independence where it is needed. This requires you to work closely with external agencies and your colleagues. You will be expected to adhere to all MYSHON policies and procedures whilst undertaking your duties.

Key Responsibilities

1. Work closely with individuals to identify needs and support with managing these.

2. Support individuals with daily living such as prompting medication, budgeting plans, attending appointments and engaging with external support services.

3. Monitor, identify and promote practice that safeguards individuals and follow the whistle blowing procedure to raise any concerns.

4. Listen and promptly deal with any issues and liaise with the housing manager where needed to support with this.

5. Liaise with appropriate external professionals in respect of tenants changing needs.

6. Inspect areas within the properties in order to arrange repairs and decorations and to ensure rooms are ready for new tenants to move in to. This includes promoting safe and clean use of communal areas and private rooms within the property.

7. Ensure relevant health and safety checks are carried out in accordance with the policies and procedures and report any issues.

8. Participate in team meetings, new initiatives and future changes to improve service delivery.

9. Work in a person-centred approach, with individuals at the forefront of what we do.

10. Ensure work practices meet Health & Safety requirements and adhere to the companies Equality and Diversity policy.

11. Respect confidentiality and data protection regulations (GDPR) at all times.

12. Work with the housing manager to provide advice and support to tenants with regard to neighbour disputes, harassment and any other housing related occupancy issues e.g. security – to include liaison with third party agencies where appropriate e.g. police, support staff, social services etc

13. Complete relevant paperwork which supports the tenants needs, reporting on these daily to monitor individuals.

14. To participate in training which is relevant to your role to meet the needs of individuals and to progress your skills and knowledge.

15. To monitor the security within the property and report any concerns.

16. To work in a professional manner at all times.

17. Other tasks that may be requested from time to time by your manager which are not in the Job Description, but which reflect the general nature and level of the job.

18. Ensure that MYSHON policies & procedures are adhered to.

• At least one year of professional experience in finance or accounts is essential.
• Good knowledge of MS Excel and an accounting software package (Microsoft Navision would be an advantage but not essential as training is provided).
• Effective and persuasive oral and written communications skills to develop strong relationships built on trust.
• Problem solving and analytical skills that are flexible and adaptable to a variety of situations.
• Resilient and able to deal with utility suppliers and councils.

Personal Qualities

• Commitment and enthusiasm to MYSHON, our Group companies, and their work
• Commitment to quality in all aspects of service delivery
• Commitment to equal opportunities
• Self-motivated and able to work independently with minimum guidance, confidence in taking the initiative, making decisions, and consulting as appropriate
• Ability to manage the delivery of detailed work
• Willing to be flexible and respond to changing circumstances
• Key attributes are an ability to demonstrate a flexible and positive ‘can do’ attitude and to become quickly established to add value to the business

Experience and Qualification

• Home Care: 1 year (required)
• Working with Vulnerable Adults: 1 year (required)
• Driving Licence (required)
• Be willing to have an enhanced DBS check completed
• Have good communication skills – verbal, written and listening
• Have a good understanding of how to use Outlook, Word, and Excel
• 25 days annual leave plus Bank Holidays
• 24 hour EAP Scheme
• Company pension
• Life insurance
• Referral programme
• Sick pay
• Lone worker safety device designed to protect individuals working alone