Temporary Staffing Assistant

Frimley Health NHS Foundation Trust; Ascot; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Temporary Staffing Assistant to support the bank and agency staffing service across the trust. You will act as a main contact, help fill shifts, process bookings, and maintain accurate records to ensure safe, compliant staffing across our hospitals.

The role requires strong admin and communication skills, good IT literacy, and a detail-focused, team-oriented approach.

Qualifications

• Experience working in an office environment or administrative role.
• Experience working in a customer service environment.
• Strong IT skills including Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Be a main point of contact for bank and agency staff, departments, and external agencies.
• Advertise and fill vacant shifts using bank staff where possible, helping reduce agency reliance.
• Process bookings accurately to ensure shifts are covered safely.
• Maintain accurate records of staff availability, compliance, and shift details.
• Manage queries about shifts and pay with clear guidance and support.
• Support agency invoices, recruitment, and onboarding administration.

Skills

Admin skills

Communication skills

IT literacy

Attention to detail

Teamwork

Education

GCSEs (5 at C+)

ECDL / MS Office

CHRP/CPP (desirable)

Tools

HealthRoster

Allocate

Job description

Job Overview

Join Our Team and Help Keep Our Hospitals Running Smoothly This is a great opportunity to be part of a friendly and fast-paced team that plays a key role in making sure our hospitals are safely and efficiently staffed. We're looking for a Temporary Staffing Assistant to support the vital work of our Temporary Staffing Service.

What You’ll Be Doing

• Be a main point of contact for bank and agency staff, departments, and external agencies.
• Advertise and fill vacant shifts using bank staff where possible, helping reduce agency reliance.
• Process bookings accurately ensuring shifts are covered safely.
• Maintain accurate records of staff availability, compliance, and shift details.
• Manage queries about shifts and pay, providing clear guidance and support.
• Support with agency invoices, recruitment, and onboarding admin.

What We’re Looking For

• Strong admin and communication skills, ideally within a busy office or NHS setting.
• Confidence using IT systems and updating data accurately.
• Great attention to detail and a team-focused approach.

Our service runs 7 days a week and hours will include weekends/bank holiday and involve staggered start and finish times to meet the demands of the service.

Late shifts and weekends will most likely be remote working (8am-8pm Monday to Friday and 8am-4pm at weekends and Bank Holidays)

Previous applicants need not apply.

Main duties of the job

• Excellent telephone manner and good interpersonal skills
• Liaising with external agencies via phone and email to source suitable staff to help cover shortages across the Trust
• To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
• To ensure the receipt of all compliance checklists and associated information in relation to agency workers
• Answering various email and telephone queries
• Inputting data
• Keeping spreadsheets up to date
• Utilising a computer-based system to fill and amend shift
• Speaking with managers on a daily basis regarding their requirement

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

Please see attached Job Description for a comprehensive list of role specific duties and responsibilities.

Person specification

Qualifications

Essential criteria

• Good general education (5 GCSEs at C or above) or equivalent
• ECDL or Microsoft Office Specialist qualification, or equivalent

Desirable criteria

• Certificate in HR Practice (CHRP / CPP) or equivalent experience

Experience

Essential criteria

• Experience of working in an office environment / administrative role
• Experience of working in a customer service environment

Desirable criteria

• Experience supporting recruitment or onboarding processes
• Experience using electronic rostering or staff scheduling systems (e.g., HealthRoster, Allocate)

Skills & Knowledge

Essential criteria

• Accuracy and attention to detail
• Excellent communication skills - written and verbal
• Strong IT skills, including Microsoft Office (Outlook, Word, Excel)

Desirable criteria

• Knowledge of temporary staffing processes or workforce systems