Operational Support Manager

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 45,000 - 60,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an experienced Operational Support Manager for Temporary Staffing and E‑Rostering. You will lead the day‑to‑day operations, drive service improvements and ensure cost‑effective staffing aligned with NHS policies.

You will oversee bank and agency deployment, develop a non‑clinical staff bank, and monitor performance via KPIs and dashboards while managing supplier relationships and leading a team of Team Leaders and E‑Rostering staff.

Qualifications

• Degree level or equivalent experience.
• Experience in the NHS and management of staff.
• Experience engaging a wide range of clinical and non-clinical staff in changes.
• Training staff on new systems or processes.
• Advanced IT skills including Microsoft Office products.

Responsibilities

• Lead day-to-day operational management of Temporary Staffing and E-Rostering teams.
• Drive service improvements and cost objectives.
• Oversee deployment of bank and agency workers across the Trust.
• Develop a non-clinical staff bank to support administrative services.
• Ensure compliance with NHS policies and workforce legislation.
• Monitor performance via KPIs, dashboards and reports.
• Support attainment of E-Rostering levels and transformation goals.
• Manage supplier relationships and attend agency performance meetings.
• Provide leadership and line management to Team Leaders and E-Rostering staff.
• Deputise for Head of Temporary Staffing and E-Rostering when required.

Skills

Leadership

Stakeholder engagement

Change management

Service improvement

Data reporting

NHS workforce operations

Communication skills

Prioritisation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Reporting to the Head of Temporary Staffing and E-Rostering, you will play a key operational leadership role in the day-to-day management of the Trust's Temporary Staffing and E-Rostering Services. You will work closely with clinical and non-clinical leaders across the organisation to ensure safe, efficient and cost-effective staffing solutions are delivered in line with NHS policies, workforce regulations and best practice standards. This role offers the opportunity to drive transformational change, support workforce optimisation and lead the development of innovative staffing solutions across our hospitals., As Operational Support Manager, you will: - Lead the day-to-day operational management of the Temporary Staffing and E-Rostering teams. - Drive continuous service improvement and support the delivery of workforce and cost improvement objectives. - Oversee the effective deployment of bank and agency workers across the Trust. - Lead the development of a non-clinical staff bank to support administrative and corporate services. - Ensure compliance with NHS Improvement, NHS Employers and relevant workforce legislation. - Monitor service performance through KPIs, dashboards and workforce reporting. - Support achievement of E-Rostering Levels of Attainment and workforce transformation goals. - Manage supplier relationships and attend agency performance meetings. - Provide leadership, coaching and line management to Team Leaders and E-Rostering staff. - Deputise for the Head of Temporary Staffing and E-Rostering as required.

We are looking for an experienced, motivated and forward-thinking Operational Support Manager for Temporary Staffing and E-Rostering to join our Corporate Services team. This is an exciting leadership opportunity for someone who is passionate about workforce management, service improvement and delivering high-quality staffing solutions that enable excellent patient care.

We are seeking a confident and collaborative leader with substantial experience in NHS workforce operations. Please see attached Job Description for full details.

• Education to degree level or equivalent experience, Experience of working in the NHS and a proven experience of the management of staff
• Appropriate experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement, Experience of training staff on new systems or processes, IT skills to an advanced level - including Microsoft Office products
• Able to prioritise own work and support others with the prioritisation of theirs
• Ability to produce service development reports and associated documentation
• Knowledge of e-rostering systems and temporary staffing processes within the NHS, Excellent interpersonal and communication skills, both written and verbal
• Customer service focused and professional At Gloucestershire Hospitals NHS Foundation Trust, people are at the heart of everything we do. With over 9,000 employees, we are proud to be the largest employer in Gloucestershire and one of the largest NHS Trusts in the South West.