Operational Support Analyst

John Lewis plc; Bracknell; Hybrid; GBP 40,000 - 59,000; Full time

Benefits offered by this job

Night premium £4.75/hr for night hours

Hybrid working

Job summary

John Lewis Partnership is seeking an Operational Support Analyst at Bracknell to drive financial accuracy and process improvements across Central Transport. You will lead monthly and yearly reporting, budgeting and forecasting, and manage fleet analysis with finance partners and fleet operators.

The role offers hybrid working, 35 hours per week, and a salary of £40,000–£58,500 depending on experience. Night premiums apply for late hours.

Qualifications

• Intermediate/advanced Google Sheets and Excel skills.
• Budgeting knowledge and ability to provide key management information.
• Fleet operations knowledge including KPIs and workshops.
• Vehicle leasing processes familiarity.
• People management experience.

Responsibilities

• Provide detailed reporting for monthly and yearly closures.
• Collaborate with Finance BP, fleet operators and workshop managers to improve processes and KPIs.
• Lead budgeting and forecasting across Central Transport.
• Coordinate vehicle leasing with banking partners.
• Provide variance analysis and support yearly budgeting.
• Coordinate fleet cost allocation reporting across the Partnership.
• Manage two Operational Support Technicians.

Skills

Google Sheets

Excel

Budgeting

Fleet KPIs

Vehicle leasing

People management

Tools

Key2 Fleet

Job description

ABOUT THE ROLE

As an Operational Support Analyst you will drive financial accuracy and process improvement across Central Transport. You will lead reporting for monthly and yearly closures, manage budget forecasting, and oversee cost allocation and fleet analysis. By collaborating with finance business partners and fleet operators, you will provide critical insights to support our strategic financial goals. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance

• Role Title: Operational Support Analyst
• Contract Type: Fixed Temporary Contract (12 months), internally known as a Secondment
• Location: Bracknell Head Office
• Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs, whilst balancing the needs of the business. We typically aim for around 3 days a week in the office
• Hours of Work: 35 hours per week
• Salary: £40,000 - £58,500, depending on skills and experience

Key Responsibilities

The successful Operational Support Analyst will play a key role in the business critical team which manages the fleet of commercial vehicles and cars.

Responsibilities will include but not be limited to:

• Providing detailed reporting to facilitate monthly and yearly closure within central finance teams.
• Working alongside key stakeholders, including Finance business partnering, fleet operators and workshop managers to establish robust processes to facilitate accurate reporting and process improvement including KPIs across workshops.
• Playing a key role in the budgeting and forecasting process across Central Transport.
• Manage the vehicle leasing process coordinating between ourselves and our banking partners.
• Providing detailed variance analysis and assisting in the coordination yearly budgeting process.
• Manage all collation and analysis for Partnership wide cost allocation ensuring central finance teams are in receipt of necessary data in a timely manner.
• Coordinating all reporting and analysis for fleet costs across the Partnership.
• People Managing two Operational Support Technicians

Essential skills you’ll need

• Intermediate/advanced Google Sheets/Excel skills
• Knowledge of budgeting and providing key management information.
• Knowledge of fleet operations including vehicle workshops & KPIs
• Knowledge of vehicle leasing processes
• People Management experience

Desirable skills

• Knowledge of Key2 fleet management application
• Knowledge of car schemes including company cars and Employee car ownership schemes

Closing Date: September 8, 2026

Pay: £40,000.00 - £58,500.00

Annual Contract Type: Temporary

Hours of Work: 35

Job Level: Partnership Level 8

Where You'll Be Working: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we’re not just employees; we’re co-owners, and that’s why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK’s largest employee-owned business, but we also share in its rewards and successes. It’s this ownership model that makes the Partnership a very unique place to work.