Fleet Management Systems Support Manager

John Lewis plc; Bracknell; Hybrid; GBP 40,000 - 59,000; Part time

Job summary

John Lewis Partnership in Bracknell is seeking a dedicated IT/Systems admin to manage user access across Fleet Management Systems (FMS) and provide first-line support to CT users. You’ll implement security controls, test data integrity, and ensure GDPR compliance while guiding colleagues on best practices.

The role is 35 hours per week on a hybrid basis with a 12-month secondment. Night premiums apply for late shifts and travel to other sites may be required.

Qualifications

• In depth knowledge of the Core Key2 System and Electronic Driver Services Portal.
• Ability to analyse data quickly and effectively using Excel or Google Sheets.
• Demonstrated ability to lead projects from conception to completion, taking ownership and driving the implementation of necessary changes.
• IT literate and experienced in managing user profile maintenance.

Responsibilities

• Responsible for all user set ups within Fleet Management Systems (FMS) and fielding all reset and access requests.
• Ensuring the level of access is appropriate and secure.
• Provide day to day support to all users of FMS and be the first point of contact to users of systems outside Central Transport (CT).
• Escalate to CT Support Manager and Partnership IT as appropriate.
• Responsible for the periodic testing of data integrity across FMS, ensuring only data relevant and necessary is retained.
• Responsible for the periodic testing of data management across Central Transport, ensuring that all areas are managing the retentions of their documents and any required are secured and disposed of in an appropriate manner when no longer required
• Provide data analysis as required and directed by CT support manager
• Oversee the production of Earned Recognition (ER) reporting and elevate any system issues to Jaama support as necessary
• Provide appropriate challenge and oversight to our workshop and maintenance locations regarding the completion of compliance jobs within FMS ensuring the accurate submission of our ER
• Understand and provide guidance on General Data Protection Regulations to CT Partners and keep up to date with any changes or updates to regulations.
• Identify efficiencies across systems and highlight opportunities for changes to CT support manager.
• Carryout project work as directed by the CT support manager
• Collate and administer training needs across FMS and carry out training as directed by CT support manager

Skills

Data analysis

Project leadership

Training delivery

IT literacy

Tools

Key2 System

Electronic Driver Services Portal

Excel

Google Sheets

Job description

ABOUT THE ROLE

To be the first point of contact for users of all Fleet Management Systems (FMS) ensuring all users are able to access relevant areas and all necessary user limits are adhered to.

Carry out training on FMS for all users across the business.

Carry out periodic reviews of access and data management to ensure all guidelines for DVSA compliance and General Data Protection Regulations are met.

Provide oversight and challenge across the Central Transport team regarding compliance reporting and ensure all relevant documents are present and accurate.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance Salary range: The expected salary for this role is £40,000 per annum,, depending on skills and experience Contract type: This is a 12 month Fixed term contract, internally known as a Secondment Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs, whilst balancing the needs of the business. We typically aim for around 3 days a week in the office Hours of Work: 35 hours per week Location: Bracknell, Central Transport, which will include occasional travel to other sites.

About the role

• Responsible for all user set ups within Fleet Management Systems (FMS) and fielding all reset and access requests.
• Ensuring the level of access is appropriate and secure.
• Provide day to day support to all users of FMS and be the first point of contact to users of systems outside Central Transport (CT).
• Escalate to CT Support Manager and Partnership IT as appropriate.
• Responsible for the periodic testing of data integrity across FMS, ensuring only data relevant and necessary is retained.
• Responsible for the periodic testing of data management across Central Transport, ensuring that all areas are managing the retentions of their documents and any required are secured and disposed of in an appropriate manner when no longer required
• Provide data analysis as required and directed by CT support manager
• Oversee the production of Earned Recognition (ER) reporting and elevate any system issues to Jaama support as necessary
• Provide appropriate challenge and oversight to our workshop and maintenance locations regarding the completion of compliance jobs within FMS ensuring the accurate submission of our ER
• Understand and provide guidance on General Data Protection Regulations to CT Partners and keep up to date with any changes or updates to regulations.
• Identify efficiencies across systems and highlight opportunities for changes to CT support manager.
• Carryout project work as directed by the CT support manager
• Collate and administer training needs across FMS and carry out training as directed by CT support manager

Qualifications and Experience skills you’ll need

• In depth knowledge of the Core Key2 System and Electronic Driver Services Portal
• Ability to analyse data quickly and effectively using Excel or Google Sheets
• Demonstrated ability to lead projects from conception to completion, taking ownership and driving the implementation of necessary changes.
• IT literate and experienced in managing user profile maintenance.

Desirable skills

• Experience of delivering technical training to all levels of user.
• An understanding in Compliance with Commercial Vehicles

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8114190

Closing Date: September 11, 2026 Pay: £40,000.00 - £58,500.00 Annual Contract Type: Temporary Hours of Work: 35 hours Job Level: Partnership Level 8 Where You’ll Be Working: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA

IMPORTANT points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

About the partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. At the John Lewis Partnership we’re not just employees; we’re co‑owners, and that’s why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK’s largest employee‑owned business, but we also share in its rewards and successes. It’s this ownership model that makes the Partnership a very unique place to work.