Operational support

IT WORLD LIMITED; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

IT WORLD LIMITED is seeking a junior UCC support professional in Greater London. This role involves routine checks and troubleshooting of video and audio conferencing systems, logging issues with vendors, and supporting user requests through the Global Service Desk.

The candidate should have over 3 years of relevant experience, proficiency with video conferencing technologies, and strong troubleshooting skills.

Qualifications

• 3+ years of experience in operational support or technology.
• Proficiency in managing video conferencing technologies.
• Experience with vendor management for technical support.

Responsibilities

• Perform routine checks of video and audio conference systems.
• Log calls with vendors for equipment issues.
• Monitor and manage video conferencing platforms.

Skills

Video Conferencing

Troubleshooting

Vendor Management

Communication

Job description

Looking for junior profile 3+ Years experience

UCC JD – Operational suppor

• Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required
• Log calls with vendors for faulty equipment and elevate accordingly
• Daily monitoring of CISCO and Condeco vendor management
• Setup of VC between office campus and external company’s
• Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings
• Provide hands and feet assistance to Video Conferencing Incident and alerts – calls logged via Global service desk (GSD)
• Setup of presentation and audio calls in VC rooms on user request via GSD
• Managing the Screen Cloud Screens to be reviewed for any failure
• Managing the onboarding and changes to Cloud booking based on requests and Incidence
• Managing Cloudbooking platform and perform any troubleshooting activities
• Managing Multitaction Environment and assisting during the usage and functionality integration
• Manage and review all Services part of UCC team scope
• Manage and support video walls in the office
• New MS Meeting room config and feature enablement based on requirement like equipment display Panel etc. and additional service
• Support in upgrade of Hardware and Software of VC kit where required