Operational Services Supervisor

Schools’ Choice; Kidderminster; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in local services seeks an Operational Services Supervisor to oversee frontline services for the community. This role involves leading a dedicated team to maintain safety and cleanliness in the Wyre Forest area, ensuring compliance with regulations, and enhancing service delivery through effective resource management.

Qualifications

• Experience in leading operational teams.
• Knowledge of Health and Safety regulations.
• Strong customer service skills and commitment to service values.

Responsibilities

• Lead inspections and manage resources for a clean and safe environment.
• Oversee frontline deployment and ensure team coordination.
• Ensure adherence to Health and Safety regulations.

Skills

Leadership

Compliance

Customer Service

Risk Assessment

Team Coordination

Job description

Job Title: Operational Services Supervisor

Hours: 37 hours - Any 4 & 5 day working patterns from any 7 days

Main Purpose: You will lead frontline services to residents of Wyre Forest, including Waste, Street Scene, and Parks Operations. Your role involves ensuring the area remains safe, clean, and visually appealing through inspections and resource deployment, particularly within Parks and Open Spaces.

You will be responsible for leading and directing the team to carry out works safely, following Health and Safety procedures.

Job Responsibilities:

1. Lead Operational Services to maintain a safe, clean, and well-managed environment through inspections and resource deployment.
2. Oversee frontline deployment, ensuring tasks are completed efficiently and staff are well-coordinated.
3. Ensure compliance with Health and Safety regulations, including training, risk assessments, PPE use, and safe operations.
4. Supervise machinery and vehicle maintenance, manage equipment records, and monitor stock levels to support service efficiency.
5. Collaborate with internal and external stakeholders to improve service delivery, income, and business growth.
6. Maintain excellent customer service, demonstrating professionalism, adaptability, and commitment to service values.